Practice Operations Administrator

Practice Operations Administrator, Welby Practice Position: Practice Operations Administrator Location: Bottesford, Harlaxton, Waltham on the Wolds Company: Welby Group Are you an organised, adaptable, and proactive professional with a passion for healthcare administration? We're looking for a dynamic all-rounder to join our team at Welby Practice. As a Practice Operations Administrator, you'll play a crucial role in supporting our Practice Manager, Karen, in running the day-to-day operations of our practice. This role includes reception duties as a core responsibility, along with secretarial and summarising tasks to cover annual leave or illness. We're seeking someone ready to get stuck in, contribute to the business's success, and be a valued right-hand support to our Practice Manager. Ideally, we are looking for a full-time person but we would consider someone looking for 30 hours per week. The role is worked between Monday to Friday from 08:00-18:30. Core Responsibilities: Provide front-line reception support, including handling patient enquiries, booking appointments, and managing phone lines. Assist the Practice Manager with administrative tasks to ensure efficient practice operations. Organise staff rotas and clinic schedules, ensuring adequate coverage and smooth workflow. Prepare and distribute practice communications, including notices and newsletters. Assist in responding to patient complaints and daily email queries promptly and professionally. Support the recruitment, training, and onboarding of new staff members. Assist with summarising patient records and providing secretarial support as needed. Manage inventory by ordering supplies and maintaining stock levels. Provide support in organising and coordinating practice meetings and events. Manage monthly payroll duties and enforce health and safety regulations. Undertake other administrative and reception tasks as required to support the smooth running of the practice. Requirements: Essential: Excellent organisational and multitasking skills. Strong communication and interpersonal abilities. Proficiency in Microsoft Office Suite Ability to handle sensitive information with confidentiality. Detail-oriented with strong problem-solving skills. Ability to work independently and as part of a team. Flexibility to adapt to the changing needs of the practice. Empathy and Integrity: Compassionate approach when interacting with patients and staff, alongside a commitment to upholding ethical standards and preserving confidentiality. Desirable: Experience in healthcare administration, reception, or a similar role. Previous experience in primary care administration. Knowledge of healthcare regulatory standards SystmOne/ EMIS experience Our offer: Competitive salary NHS Pension scheme contribution of 23.7% 36 days of annual leave including bank holidays Employee events and recognition awards Support from the central services team Flexible work options

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