Reception / Booking Co-ordinator
Job Description
Job summary
To undertake reception and clerical duties, provide an accurate and efficient data entry service of patient information within the Gynaecology Outpatient Department. Support the nursing and medical staff as appropriate.
Main duties of the job
Arrange all Gynaecology clinics, using the CareFlow and eRS systems, ensuring all NHS targets and Government waiting list deadlines are met and inform the line manager if the deadlines cannot be achieved.
Work closely with the nursing staff to ensure the smooth running of all outpatient clinics held in the Gynaecology Clinic area at Stoke Mandeville Hospital.
Register, collate and enter onto the computer system all patient records. Gather, input and amend data on the CareFlow system including registering new patients, and undertake filing of all relevant patient medical records.
Provide reception cover within the busy Gynaecology Clinic area at Stoke Mandeville Hospital, greeting patients and their families and all other visitors. Answering the telephone and dealing with enquiries as appropriate within a reasonable timescale.
About us
Why colleagues think we are "a great place to work!"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential
- GCSE or equivalent in English and Maths.
- Good basic education
EXPERIENCE
Essential
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising, as necessary
- Experience of working in a high demand, team-based environment.
SKILLS, ABILITIES & KNOWLEDGE
Essential
- Clear, concise verbal and written communication skills to enable liaison with multidisciplinary team, patients and carers.
- Microsoft office knowledge and experience
- Ensures attention and excellent organisation skills
- Able to work under pressure and deal with conflict situations to an amicable conclusion.
Desirable
- Knowledge of Careflow would be advantageous.
SPECIAL CIRCUMSTANCES
Essential
- Ability to travel to other sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Buckinghamshire Healthcare NHS Trust
Address
Stoke Mandeville Hospital
Mandeville Road
Aylesbury
HP21 8AL
Employer's website
https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)
