Job Description

The Role: Reception staff are the forefront of the surgery and the first person that patients will often interact with. Reception staff are required to greet patients in person and over the phone, care navigate their requirements to ensure they receive the most appropriate services available, book appointments and communicate with other practice staff as required. Receptionists will receive training to generate prescriptions and deal with prescription queries. Continuous training is provided both in-house and externally both on the job and with protected learning time.

The Practice: Trinity Medical Centre is a large city centre practice with over 23,500 registered patients. We have 16 GP’s, regular GP Trainees as well as a large staff of ANP’s, ACP, Nurses, HCA’s and non-clinical staff and volunteers. All clinical staff work across both sites as do our reception staff. The branch site, Sandal Castle Medical Centre, is a smaller surgery based on the Asda complex near Sandal. Both surgeries are also host to a number of external organisations running their own clinics. Whilst we are a very big practice, we grew from a very small practice and ensure our staff are valued exactly the same way.

The Individual: Previous surgery experience and knowledge of SystmOne is desirable but not essential. Care Navigation will play a large part in this role so individuals should be confident speaking to patients and able to communicate professionally and effectively. Personal development is encouraged so a positive attitude towards learning and improving knowledge and skills is required. Dedication to practice policies and values is essential; the practice strives to provide a high standard of patient care, both clinical and non-clinical. Experience of conflict resolution and difficult situations is beneficial and individuals should be able to display empathy and compassion. Good Grasp of IT is desirable, along with GCSE A-Corequivalent in Maths and English.

The Location: You will be required to work across Trinity Medical Centre and also at the branch surgery, Sandal Castle Medical Centre. Both surgeries have staff parking and are both on main public transport routes.

The Hours: 37.5 hours per week, with shifts between the hours of 7.30am and 6.30pm, Monday Friday and 9am 1pm on Saturday. Overtime may be required but notice will be given as far in advance as possible.

The Benefits: Staff are automatically enrolled into the NHS pension scheme. Staff are also entitled to 6 weeks annual leave + bank holidays. Various other benefits available to NHS staff are also made available to employees within GP surgeries.

If you have applied for this post before you need not re-apply. Please note that if you have not heard from us regarding your application by 10/12/2021, your application has not been successful.


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