Technical Apprentice

General Effectively plan tasks and activities, considering changing workload/priorities and interruptions. Represent the department in a professional manner by communicating analytical and statistical information to non-analytical professionals. Represent the department at appropriate meetings. Work collaboratively with the departments management team to ensure timely and accurate data submissions. Manage ones own time whilst working within defined operational policies to best deliver against the operational and strategic aims of the department, undertaking complex statistical analysis where accuracy and attention to detail is required. Supporting the implementation of improvement initiatives may require working outside of normal working hours. The role may require participation in an out of hours on call rota in the future. Request guidance from the Technical Services Team Managers if unclear as to the correct course of action and escalate issues as appropriate. Advanced IT literacy and keyboard skills are essential for this role and the post holder must be comfortable working for extended periods at their desk and workstation for up to 8 hours a day. Prolonged periods of concentration are required. The role will require a mix of remote and onsite working at various locations supported by the D&I Service. Continual Development To continue to develop and learn improvement techniques and skills. To maintain personal and professional development to meet the changing demands of the post. This may require undertaking qualifications that are not already specified. To contribute to the development of the D&I service through the sharing of best practice, knowledge and skills, including ITIL standards. To keep knowledge current on relevant Acts and Trust policies in relation to Data Protection, Confidentiality, Freedom of Information Any other duties as directed by the Technical Team Managers. Communications & working relationships This post involves communication and liaison with all levels of staff and IM&T users, both within the Trust and elsewhere in the NHS. It also involves communication and liaison with IM&T Department staff, external organisations and other agencies. Communicate via MS Teams, the telephone or email in a calm, patient and tactful, diplomatic and sympathetic manner, even when some callers are frustrated or annoyed with an IT issue. Maintain a high standard of professional behaviour and continually work towards the improved and effective operation of the D&I Service. Build and sustain good relations and effective communications whilst maintaining an efficient and pleasant manner. Act and communicate in a positive manner that reflects well on the D&I Service and the organisation. Work collaboratively with all teams across the D&I Service.

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