Transformation Manager

To support the design and implementation of the system strategies across our health and care system Identify service transformation opportunities which encompass new ways of working, pathway redesign and innovation within day-to-day operations. Prepare, plan and lead workshop events and proactively follow up agreed actions. To prepare reports on the behalf of the SRO for various senior boards. Work closely with Clinicians and partners to identify vulnerable/unsustainable services and support the process to enact any changes needed to improve these services and enhance patient care across our ICS footprint. Make informed judgements as to the most effective improvement tools and techniques to apply in order to deliver the desired outcomes and apply these as appropriate. Proactively challenge in a constructive and supportive way, current working practices, offering expert advice and guidance as necessary to promote a culture of continuous improvement. Ensure internal and external key stakeholders, including patients and the public, have effective opportunities to engage in service transformation programmes/projects/lean events, enabling them to contribute, influence and progress the implementation of improvements to facilitate collaborative working and mutually beneficial outcomes. Be responsible for ensuring appropriate baseline and ongoing evaluation metrics and monitoring systems are in place for programmes/individual projects in order to produce a clear evidence base when measuring impacts on patient experience, productivity and efficiency improvement. Ensure these are agreed and owned by process owners. In conjunction with Project and Clinical teams and external partners, facilitate and implement pathway changes across complex organisational boundaries. Undertake risk analysis of allocated programmes/work streams in the context of risk to the organisations clinical and business objectives. Maintain and apply up to date knowledge of service improvement including change, government initiatives, national policies, philosophies, tools, and processes. Prepare regular updates and complex written reports to the Director of Transformation, Head of Transformation, and the Transformation Board on the progress of projects against key objectives and quantifiable impacts on patient experience, productivity, and efficiency. Represent the team at national forums on service transformation in healthcare as appropriate.

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