Workforce Development Lead (Administrative & Support Services)
Job Description
Job summary
This post is fixed term/secondment for 9 months until 31st March 2027 in line with available funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. It may be extended or made permanent at the end of that period depending on available funding and business requirement, but there is no guarantee of continued employment in HEIW. Health Education and Improvement Wales (HEIW) is seeking a dynamic and motivated individual with proven, hands-on experience in a primary care management role to join the Strategic Workforce Plan for Primary Care team as a Workforce Development Manager.
This national role will provide expert oversight and leadership for actions focused on the development of the primary care administrative and support staff workforce. It offers a unique opportunity to play a key role in shaping the future of this vital workforce across Wales.
We are seeking a candidate with strong primary care management experience who is enthusiastic, engaging, and committed to enabling Practice Managers and primary care teams to thrive. You will help staff feel confident,capableand well supported in increasingly complex and demanding roles.If you are interested and would like to find out more, we would bevery happyto hear from you.
Main duties of the job
About the role
This exciting national role focuses on:
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Rolling out and embedding the Practice Manager Framework across Wales
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Driving engagement and uptake across primary care
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Developing and promoting training and development opportunities
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Supporting succession planning and career pathways for administrative and support staff
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Providing support to a workforce that is busy,stretchedand central to service delivery
You will work at a strategic level, collaborating with stakeholders across Wales to deliver meaningful change and support workforce transformation.
Why apply?
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Opportunity to work on a national programme with real impact
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Gain experience within Health Education and Improvement Wales
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Flexible working arrangements, which may be balanced alongside an existing role
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Ideal secondment opportunity
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Be part of work that genuinely supports and strengthens primary care
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Other
Essential
- Demonstrates awareness of current primary care contractor issues.
- Must be committed to supporting the organisation's values.
Desirable
- Able to work hours flexibility.
- Ability to travel within geographical area.
Experience
Essential
- Managing successful programmes of work at a senior level and ability to assess and evaluate outcomes and impact
- Effective stakeholder working.
- Significant experience at senior manager level working in a complex Primary Care environment.
Desirable
- Effective partnership working with healthcare organisations.
- Successfully managing a team.
- Experience of successfully managing and implementing transformational change programmes.
Qualifications and Knowledge
Essential
- Educated to Masters level or equivalent demonstrable experience.
- Extensive specialist knowledge/experience in relevant field of Primary Care Management such as practice management or deputy practice management, cluster development manager or primary care development manager
Desirable
- Project and/or Programme management office qualification (PRINCE2, MSP) or equivalent experience
- Evidence of Continued professional development.
- Knowledge and experience of change management.
- Knowledge of NHS Wales Primary Care policies and strategies
Skills And Attributes
Essential
- Excellent organisational skills.
- Excellent interpersonal and communication skills.
- Excellent influence and negotiation skills.
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
- Evidence of strategic and analytical thinking with problem-solving skills.
- Strong ability to write high level briefings and papers to senior managers and committees.
- Ability to assimilate complex information.
- The ability to produce excellent quality work to tight and demanding deadlines.
- Excellent presentation skills to present a range of concepts and analysis to senior managers, directors, senior clinicians and professionals in the wider health community. Must be able to manage varying levels of understanding
- Ability to use the Microsoft Office software package to a sufficiently high level.
- Good time management, prioritisation and efficiency
- Ability to work across organisational boundaries
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Health Education and Improvement Wales
Address
Ty Dysgu
Cefn Coed
Nantgarw
CF15 7QQ
United Kingdom
