Early Help Hub Advisor

  • Surrey County Council
  • Full Time
  • Woking
Surrey County Council

Job Description

  • Reference:orbis/TP/67959/19223
  • Positions:2
  • Salary:£24,780 per annum
  • Category:Care - Children and Young People
  • Contract type:Permanent
  • Working hours:36
  • Posted on:29 November 2021
  • Closing date:31 December 2021
  • Directorate:Children, Families & Learning
  • Location:Quadrant Court, Woking

About the role

The starting salary for this role is £24,780 per annum, working 36 hours per week.

The Early Help Hub is based within Surrey's Children Single Point of Access, which is the first point of contact if and when there are any worries or support needs for children and their families.

We are looking for Early Help Advisors to join our Early Help Hub, which is responsible for receiving referrals about children, screening the information received with a view to providing advice and guidance to children and their families, partner agencies, on the range of suitable Early Help services that are available to access in their community, in line with identified needs. The Early Help Hub works collaboratively with multi-agency partners, such as Surrey Police and Health colleagues, to ensure that the right advice and support is provided at the right time for our children, young people, and their families. The aim is to empower them to feel safe and confident so that they are resilient and positive about their futures.

This is an office-based position, whereby all of the enquiries are made via telephone calls and emails so there is not any face-to-face work that takes place within Early Help Hubs. The purpose of the role is to identify the need and put in place the right intervention.

We are looking for positive and passionate people to join our team. In return, you will work as part of a well-supported team who together respond to referral requests for support, ensuring they are dealt with appropriately to meet the needs of the child, young person or family, assessing the most appropriate support required. You will have the ability to work collaboratively and build meaningful working relationships with children and families, as well as key partners in a short space of time so that effective support is in place to allow children with early help needs or targeted help needs to achieve the best possible outcomes. We provide regular supervision, supportive leadership, and an environment to be curious and child-friendly. Our most recent Ofsted reports confirm that 'The Early Help Hub is well-managed, employing skilled and professionally curious Early Help advisors who have a child-centred and evaluative approach.'

Through your work you will identify opportunities for improving outcomes as well as risks that may require you to escalate issues relating to referrals you are managing to ensure we deliver our commitments within agreed timeframes.

To be shortlisted to interview for this position your application will clearly evidence:

  • Minimum of a Level 3 qualification in a related area (such as Education, Social Care etc.).
  • Ability to communicate clearly in a respectful way with a broad range of individuals.
  • A good level of IT literacy.
  • Ability to understand and explain detailed processes and concepts.
  • Organisational skills and ability to manage and prioritise your workload to meet competing demand.
  • That you have a clear understanding of Early Help, including its purpose and benefits, and at least 2 years proven experience of working with children and young people and the issues they face.

If you are able to work flexibly as part of a team then we will work to empower and train you to increase your confidence in undertaking enquiries and making recommendations and decisions based on the information you find. You will benefit from a supportive team who have the skills and experience to deliver effective advice that best supports our children, young people, and their families.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional information

The job advert closes at 23:59 on 31st Dec 2021.

Interviews will take place on Thursday 6th January 2022.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Contact details

For an informal discussion please contact Carol Sewell by email at [email protected].

We look forward to receiving your application, please click on the apply online button below to submit.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.


Surrey County Council. Ordnance Survey. Crown Copyright and Database Rights 2017. All rights reserved. 100019613

Apply now

Good luck with your application