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Guest Services Team Leader - Permanent

Thorpe Park

Job Description

Guest Services Team Leader - Permanent

THORPE PARK Resort, Staines Road

Chertsey, SURREY, KT16 8PN

United Kingdom

Guest Services Team Leader - Permanent Role

Location:Thorpe Park, KT16 8PN

Hours:Full Time, 5 days per week including weekends and bank holidays as required

Pay: £10 per hour

Are you great with Customers and looking for a job at a location like no other? If yes, we may have the job for you!

We are currently recruiting for a permanent Guest Services Team Leader! You will be responsible for the daily running of Guest Services, where you will be overseeing the Guest Experience operation, dealing with escalated guest feedback and enquiries on the day, assisting guests with accessibility enquiries and monitoring our Resort KPIs to share with the wider Resort.

Desirable Skills:

  • Ability to self-manage and use initiative to prioritise tasks, whilst remaining calm under pressure
  • Strong communicator who can influence others and build strong working relationships and rapport with our guests and staff
  • Ability to drive initiatives, motivate and coach team members to achieve great results
  • Adaptable to given situations and circumstances which may arise
  • To suggest and encourage ideas within the team to help the department operations improve
  • Proficient IT skills, in particular Microsoft Word, Excel
  • Ability to learn systems and new processes quickly

Come and join the team and you can enjoy some ofour great benefits including:

  • 40 FREE tickets to any Merlin attractions worldwide annually
  • 25% discount in our retail shops and restaurants
  • Opportunities to develop and have a longer term career in Merlin
  • Free bus from Staines station to the Resort for all employees
  • 40% discount online off LEGO, and much more!

Every department here at Thorpe Park Resort focuses on the safety of our guests (and your colleagues) as a number one priority. Each role will undertake department specific Health & Safety training, alongside wider Thorpe Park Resort training.

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too.We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender,disabilityor sexual orientation.Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email [email protected] one of the team will get back to you as soon as possible.

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