Parts Advisor

Jemca are currently offering a new opportunity as a Parts Advisor to join our business based out of our Toyota Edgware Road dealership.

As a Parts Advisor, you will play a very important role in achieving our organisational goals. With great product knowledge and a passion for delivering great customer service, a Parts Advisor will use excellent communication skills to provide a seamless service to customers and be sure to retain them for the future. Knowledgeable and professional, you'll work in your team to maximise upsell opportunities whilst delighting our customers. You will have the drive and determination to succeed in a demanding environment. To qualify for this position, you must have a proven track record in the delivery of great customer service and experience in an automotive environment.

What we need

• Understand the customer journey experience and be committed to delivering an unrivalled level of customer service.

• Provide accurate estimates for parts, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.

• Encourage the sale of extra parts, accessories and services to benefit our customers.

• Co-ordinate all parts sales to make sure that customers and Technicians are always able to have the parts they need when they need them. This involves using the Centre's sophisticated computer system to log stock movements and produce orders.

• Coordinate with the Service Department for efficient parts deliveries.

• Introduce the customer to the appropriate service department to discuss details of the work that is required, where this will add value to the customer.

• Order parts promptly. Notify customer on arrival to allow work to be scheduled and minimise parts stockholdings (WIP).

• To ensure that within your area of operation that all Company and Trade Association policies, procedures and minimum standards are met and all statutory requirements including trading standards, fire, health and safety are adhered to.

Your Skills

• Relevant experience in an automotive environment.

• Be able to interact with customers to deliver a great service.

• Work efficiently under pressure.