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Customer Experience Manager

William Hill

Job Description

For our customers, William Hill is more than a betting shop. Its a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
If you can help us maintain this atmosphere, well reward you plenty. Youll enjoy continuous training, great benefits as well as opportunities to progress.
What this role is about
•Motivating a team of Customer Service Assistants
•Coaching your team and developing their potential
•Making sure the shop always looks the part (e.g. visual displays)
•Getting to know your customers to champion safer gambling at all times
•Taking care of opening and closing in our shops
•Making sure your shop hits its targets
This isnt a hide-behind-your-desk type of role. Youll be out there on the shop floor, engaging with our customers to ensure were delivering the best experience.
What were looking for
•Supervisory experience
•Great people skills
•Positive, can-do attitude
•Professional and dynamic approach to work
•Age 18+ (its a legal requirement)
If you have a passion for racing and sport, that would obviously help. But dont worry if youve never worked in our industry before. By the end of our training, youll know everything there is to know.
Why do this role?
Training and development. Our induction programme is best-in-class. Whats more, well upskill you with external and on-the-job training throughout your time here.
Career prospects. If you want to progress even further (e.g. as a Business Performance Manager or into a Head Office role) there are opportunities to do that.
Salary. We recognise high performance with incentives and, theres the opportunity to earn a quarterly performance bonus too.
Holiday. On top of your 28-day holiday allowance, youll get a paid day off for your birthday too.
Pension plan. Well match your pension contributions to 4%.
Subsidised travel. We can offer you money off your travel expenses too for roles in London.
Staff discounts.When youre part of William Hill, youll enjoy great discounts in high street shops, cinemas and even holidays.
Who we are
With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966.
We offer a Balanced approach to shift patterns with a range of full and part-time jobs, with flexible hours, shifts to suit you and an unrivalled opportunity to develop through Build. Our approach to Belong means all colleagues have a voice, and feel heard and we can all work on the same side to achieve our goals.
Apply now

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