How to appeal against a disability benefits decision

Money Advice Service

If you’re unhappy with a decision about your sickness or disability benefits, it’s important to follow the right process. Here’s a summary of what you need to do and when.

Contact the Department for Work and Pensions (DWP)

As a first step, you can contact the DWP and tell them why you don’t agree with their decision.

The telephone number and address will be on their decision letter.

You can ask them to explain the reasons for the decision.

If you are not satisfied with their explanation you can ask for a mandatory reconsideration.

This means another person will look at the decision again and see if it can be changed.

You must ask for a mandatory reconsideration within one month of the date on the decision letter.

Act quickly if you want to challenge the decision.

If you miss the deadline, the DWP doesn’t have to accept your request unless you had a very good reason, for example you were in hospital, or a close relative died.

How to ask for a mandatory reconsideration

Important

Make sure you read the notes about how to disagree with a decision before asking for a mandatory reconsideration.

If you disagree with a benefits decision you are allowed to ask for the decision to be looked at again. This is called a mandatory reconsideration.

You must ask for this within one month of the date on your decision letter by:

  • phone using the number on the decision letter, or
  • post by completing the CRMR1 form.

Explain why you think their decision is wrong and send copies of any further evidence you’ve got if you think it will help your case.

When the DWP has looked at your decision again, they will send you two copies of a document called a mandatory reconsideration notice to let you know the outcome of the reconsideration.

Download the CRMR1 form and notes about how to disagree with a decision on Gov.uk.

Find out more about asking for a mandatory reconsideration on the Citizens Advice website.

How to appeal

You can only appeal against a disability benefits decision when you’ve received a mandatory reconsideration notice.

To appeal you need to send the following to HM Courts & Tribunals Service (the address is on the form):

Find out more about appealing following a reconsideration on the Citizens Advice website.

Get expert help and advice

If you’re going ahead with an appeal it’s a good idea to get some expert help from the Citizens Advice Service or your local Law Centre, for example.

How to challenge a decision by your local authority

If you disagree with your local authority’s decision not to pay for your care or don’t think they’ve offered enough support to meet your needs, read our guide How to challenge your local authority over your care.

This article is provided by the Money Advice Service.

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Some important information about Rest Less Money

We want you to understand the positives, but also the limitations of using our site. We operate in a journalistic manner and therefore all information, guidance or suggestions provided are intended to be general in nature, and you should not rely on any of the information on the site in connection with the making of any financial decision.

When we set out to build Rest Less Money, we wanted to be a trusted place where you could find helpful information about financial matters affecting the over 50s. As a free to use resource, we try hard to provide the best information we can, but we cannot guarantee that we won’t occasionally make mistakes. So please note that you use the information on our site at your own risk, and we can’t accept liability if things go wrong.

Key things to remember when using Rest Less Money:

We do not offer financial advice – As a journalistic site, it’s important to know that we do not provide financial advice. You should always do your own research before choosing any financial product so that you can be certain it is right for you and your specific circumstances. If you are in any doubt, please seek professional financial advice from a regulated financial advisor.

No Liability – please note that you use the information on Rest Less Money at your own risk and we can’t accept liability for how you choose to use the information given on our site. We will often provide links to content or products and services available on other third-party websites. These are provided purely for your convenience and we cannot be held responsible for any content, or any of the products and services offered on any website that we link to.

 

Accuracy of Information – We try to make sure that all the information provided on Rest Less Money is correct at the time of publishing as we want it to be the most helpful resource possible. Sadly, we are not perfect however, and so we can make no guarantees as to the completeness, accuracy, adequacy or suitability of the information available on the site.
Whilst we work hard to try and provide accurate information, deals and prices can change, so whilst they may be correct at the time of writing, providers may subsequently decide to alter them later – so always double check first.

A final note on the Rest Less Community Forums – always remember that anyone can post their opinion on the Rest Less Community Forums, so it can be very different from our own opinion and may not be factual or well researched. Always be wary of any content posted on the forums and be sure to do your own research and due diligence on anything suggested. 

We hope you find Rest Less Money a useful resource and we would welcome your feedback at [email protected] on how to make it even better. For more information on any of the above you can read our full terms and conditions.

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