Head of Sales & Experience

Lead customer growth at Circadian Trust

Take full ownership of the customer journey at the Active Lifestyle Centres in South Gloucestershire. Drive commercial growth while making a genuine difference to our communities health and wellbeing.

About Circadian Trust

Circadian Trust operates Active Lifestyle Centres in South Gloucestershire; large leisure facilities attracting over 2.5 million visitors a year. Renowned as a people focused trust, Active Lifestyle Centres have a mission of "Making a positive difference to our communities by inspiring active lifestyles for all."

What you'll be doing

You will own the end-to-end customer journey, maximising growth through both sales, experience and retention initiatives.

• Develop sales and customer experience processes
• Look for innovative solutions, embracing new technology
• Seek and drive new business opportunities
• Act as a coach and mentor to the operational teams, inspecting standards and inspiring change
• A member of the senior management team with full accountability and autonomy for a central area of the business

What we're looking for

You'll have a proven track record in a fast paced leisure, hospitality or related sector. Your commercial acumen and ideas will help drive our continued growth whilst recognising our over-arching goal of getting more people active.

• Exceptional interpersonal skills
• Commercially astute, but service-driven
• Innovative, passionate, and wanting to make a difference
• The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our customer base and keep customers for longer
• A NVQ Level 4 / bachelor's degree in a related discipline, or equivalent relevant professional qualification.
• As least 5 years' experience in a similar role within the leisure industry or related leisure, hospitality or cultural setting.

What's on offer

• Competitive salary
• A great work life balance
• Access to world-class facilities in a non-intimidating setting
• A highly autonomous role within an award winning company
• Free access to our facilities
• Discounted family memberships

Ready to shape the future of community leisure while driving real commercial impact? Apply now to join our team.