Version 1.1 – 26 November 2018

We want to create the best possible web experience for you. To do this we use a variety of technologies to understand how you use our site and find ways to improve and customise your online experience.

Like many websites, one of the ways we do this is through the use of small files called ‘cookies’ to store small amounts of information on your computer. By visiting our site you agree to our use of cookies and other similar technologies. If you’re unhappy about our use of cookies they can easily be disabled.

 

What are Cookies?

Cookies are small files that are placed on your computer, tablet or smartphone by websites that you visit. They allow a website to recognise you and remember your preferences when you return to the site. They also track how many times you’ve visited, how long you’ve spent there, and what you’ve done. This allows an organisation to customise their website for you to improve your experience. For example by making it easier to log in; by only suggesting volunteering opportunities in your local area; or by displaying articles that are the most relevant for you based on information you’ve entered and the web pages you’ve previously looked at.

 

How long do Cookies last

There are two different types of cookie that are used on our site. The length of time the data is stored depends on the type of cookie but is generally between a few minutes and up to two years.

‘Session’ cookies typically expire when you leave the website or when you close your web browser. They let us see how you used our site which enables us to work out how to improve it for visitors in the future. They can also be used to give you a better experience. For example enabling you to move between different stages of a form without having to re-enter information already provided.

‘Persistent’ cookies usually last much longer and have a fixed expiry depending on the specific cookie. The cookies we use last up to two years after you leave the website, unless you choose to delete them earlier. These type of cookies are helpful as they allow us to recognise your device on future visits. This means that we can tailor the website to be more relevant for you the next time you visit and improve your overall experience of the services or functions offered.

 

The types of Cookie we use

We use cookies to help improve your experience of our site. They let us remember your preferences and help us understand how to make improvements to the site for you, and other visitors, in the future. There are many different types of cookie that are used for a variety of different purposes. Here are the main types of cookie that are generated when you visit our site:

Strictly Necessary cookies

These are required for the basic operation of our website. For example in providing the ability to log into the members area of our site. Without these cookies, basic website functionality may not work.

Analytical/performance cookies

The information collected by these cookies gives us valuable feedback on how you, and others, use our site, enabling us to make improvements and fix problems. This includes information about the pages you visit and how often you visit them, as well as the number of visitors to each page, how long visitors spend on the site and which buttons and links are being clicked.

Functional Cookies

These cookies recognise you when you return to our website in order to remember customised information you provided on a previous visit. For example this could include remembering your geographic location in order to present you with local volunteering opportunities the next time you visit or it could include remembering a specific font size, or layout you had previously used without having to ask you again.

Targeting or advertising cookies

These cookies record your visit to our website, how long you have spent on the site, the pages you have visited and the links you have followed. We will use this information to make our service more relevant to you as well as using it to make personalised marketing offers to you. This can include using information about the content you have viewed or interacted with on our website to provide targeted advertising campaigns to you on either our own, or other websites or marketing channels.

We may use this information, alongside selected third parties, to analyse and track the performance of advertising campaigns as well as to provide targeted advertising and content relevant to your interests.

 

How we use Cookies from other organisations – third party cookies

In addition to using our own cookies that are set up and managed by us, we also enable cookies that are set up and managed by other organisations that we trust, commonly known as third party cookies. These enable us to learn more about our customers, so that we can provide a personalised experience on our site by displaying more relevant articles and advertising to you.

Third-party cookies can also be used to show you, or people similar to you, advertising for things we think will be of interest. For example, if you look at outdoor volunteering opportunities on our site, third party cookies could be used to show you advertising about volunteering opportunities on other websites. Third-party cookies work in this instance by sharing your browser identification with other websites you visit so they can show you our advertisements on their sites. Third party advertising cookies may also be used by our advertising partners to create audiences on our behalf enabling us to target our advertising spend more efficiently.

Similarly, third party cookies may also be used to exclude you from our advertising on other organisations websites. For example if you have just bought a product or service through our site we may exclude you from any advertising we do for similar products or services for a period of time.

Where we use applications on our website that are owned by other organisations, third party cookies may be used to customise that application to you or to track the success of that application. For example, if you share an article using a social media sharing button, the social media network may record that share.

 

Cookies and e-mails

We use cookies and similar tracking technologies to see whether the emails we send to you have been opened and whether you have clicked on any links within those emails. We do this to understand how effective our communications are so we can improve them in the future.

 

The individual Cookies we use

Below is a list of the cookies we use, together with a description of what they are used for. For more information about any third party cookies, please visit the third party’s website.

Cookie Type Description
Bing Pixel Persistent A third party cookie used to track visitors, and collect information about how visitors use our site. We use this data to measure and improve our advertising.
Facebook Pixel Persistent A third party cookie used to track visitors, and collect information about how visitors use our site. We use this data to measure and improve our advertising.
FullStory Session A third party cookie used for monitoring how you have used our website and your experience as a user. The cookie does not collect any personally identifiable user information. Any fields in forms (e.g. name, email) are explicitly blocked out to avoid recording personal data.
MouseFlow Session A third party cookie used for monitoring how you have used our website and your experience as a user. The cookie does not collect any personally identifiable user information. Any fields in forms (e.g. name, email) are explicitly blocked out to avoid recording personal data.
Google AdWords Pixel Persistent A third party cookie used to track visitors, and collect information about how visitors use our site. We use this data to measure and improve our advertising.
Google Analytics and Google Tag Manager Persistent These are third party cookies used to track visitors, and collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. No personally identifiable information is stored. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from, and the pages they visited.
Google Optimize Session This third party cookie allows us to test different website pages so that we can improve the usability of our site.
HotJar Session A third party cookie used for monitoring how you have used our website and your experience as a user. The cookie does not collect any personally identifiable user information. Any fields in forms (e.g. name, email) are explicitly blocked out to avoid recording personal data.
LinkedIn Pixel Persistent A third party cookie used to track visitors, and collect information about how visitors use our site. We use this data to measure and improve our advertising.
Mixpanel Persistent A third party cookie used to track visitors, and collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. No personally identifiable information is stored. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from, and the pages they visited.
Twitter Pixel Persistent A third party cookie used to track visitors, and collect information about how visitors use our site. We use this data to measure and improve our advertising.

Use of other Websites

We often provide links to other websites to help you find further information or additional services related to a particular topic. These can range from links suggesting where to buy a specific product, through to links that make it easy for you to share articles of interest with friends over social media. We are not responsible for any information displayed or services provided by these sites We also do not control what cookies these sites use, so make sure you are comfortable with how they use your information before clicking through onto their site. The easiest way to do this is through reading their privacy and cookie policies.

 

How do I change my cookie settings?

You are in complete control of your cookie settings and they can be easily updated by amending your web browser settings. The process for doing this is relatively straightforward however the exact steps depend on which internet browser and device you are using. Your browser’s ‘Help’ function will show you how to do this.

For emails you can disable cookie and other similar technologies by changing your email program settings.

You are able to disable cookies entirely, however it is worth noting that by blocking all cookies you will disable certain functionality and features of this site and you will not receive a customised service.

For more information about cookies you can visit www.allaboutcookies.org