Empty Homes Manager

Location: Hybrid - working across our Staffordshire, Marches and Central region, with regular travel between sites and attendance at Bromford offices.

We're looking for an Empty Homes Manager to lead a high-performing team responsible for bringing our void properties back to life. This is a key leadership role where you'll drive performance, quality, and customer outcomes—ensuring homes are ready quickly and to the highest standard for new customers.

You'll lead operatives, contractors, and internal partners, taking full ownership of empty homes from vacancy through to re-let or disposal.

What You'll Get:

• £48,317.17 per year with annual review
• Company car or cash allowance alternative
• £500/year for private medical, dental, gym, or insurance
• 27 days annual leave + bank holidays, with buy/sell options
• Pension Employer contributions up to 10%
• Life assurance & wellbeing support for you and family
• Retail discounts
• Flexible working options available

What You'll Be Doing:

• Lead and manage the Empty Homes Team, driving performance, engagement, and accountability
• Oversee repairs, maintenance, and refurbishment works to meet quality and timescale targets
• Plan and allocate resources effectively to maximise productivity and minimise void time
• Take ownership of budgets, ensuring strong financial control and value for money
• Work collaboratively with Lettings, Localities, and commercial teams to prioritise and deliver works
• Ensure robust inspection regimes and high standards of health, safety, and compliance
• Manage contractor performance in line with procurement standards
• Use data and insight to improve efficiency, reduce costs, and enhance customer satisfaction
• Handle customer feedback and complaints, driving positive outcomes and learning
• Develop your team through coaching, training, and performance management
• Act as a role model for BFL Values, building strong, trust-based relationships across the business

What We're Looking For:

• Proven experience in a similar operational or property maintenance leadership role
• Strong track record of managing multi-trade teams and/or contractors
• Experience of budget management and delivering value for money
• A confident, motivational leader who brings out the best in others
• Strong organisational, planning, and problem-solving skills
• Comfortable using data and systems to drive performance
• A flexible approach, with the ability to travel as required

Other Requirements:

• Participation in an out-of-hours escalation rota
• Full UK driving licence
• Ability to complete a Basic DBS check

If you're ready to take the next step in your career and make a real difference, we'd love to hear from you. Speak to your manager or apply via the internal careers page.

Apply today or get in touch for a quick, informal chat—we're happy to talk through the role before you apply - [email protected]

Please apply early, as we may close the vacancy early if we receive a high volume of applications.

Closing date: 24th July 2026