F&B Compliance
- Butlins
- Full Time
- Bognor Regis
Job Description
The Food & Beverage Compliance role is responsible for ensuring that all F&B operations operate in full compliance with food safety legislation, health and safety standards, and internal company policies.
This role supports operational excellence by reviewing compliance documentation, monitoring absence patterns, coordinating maintenance issues, and gathering operational data to enhance guest experience across all F&B venues.
- Review and audit Food Diaries to ensure accurate and compliant record keeping.
- Support environmental health inspections and internal audits.
- Maintain up-to-date knowledge of food safety legislation and best practice.
- Review and update departmental Health & Safety processes and documentation.
- Support accident and incident investigations.
- Promote a proactive Health & Safety culture across the departments.
- Ensure all compliance records are securely stored and accessible.
- Compile and maintain a live maintenance log.
- Liaise with Facilities and approved third-party contractors.
- Track progress of maintenance jobs through to resolution.
- Ensure issues impacting food safety or guest experience are prioritised.
- Review absence trends within F&B teams.
- Monitor return-to-work documentation and compliance.
- Provide absence data analysis to support workforce planning.
- Identify patterns that may indicate operational or wellbeing concerns.
- Gather and analyse operational data to improve guest satisfaction.
- Review feedback (surveys, complaints, mystery visits).
- Identify trends and propose service improvements.
- Work with HODs and venue managers to implement corrective and enhancement plans.
KPIs
- Audit compliance scores.
- Accuracy and completion rate of Food Diaries.
- Timely resolution of maintenance issues.
- Improvement in guest satisfaction metrics.
- Absence trend reporting accuracy and intervention outcomes.
- EHO Rating maintained at 5 across all food outlets.
- Reduction in food safety-related incidents and complaints.
About You
- Level 3 (or above) Food Safety qualification.
- Experience in Food & Beverage operations.
- Experience in compliance, audit, or quality assurance roles preferred.
- Competency in Microsoft Office (Excel, Word, reporting tools).
- Excellent attention to detail.
- Analytical mindset with ability to interpret data trends.
- Strong organisational and time management skills.
- Effective communication and stakeholder management skills.
- Ability to work cross-functionally with operations, facilities, and third-party suppliers.
- Proactive problem solver with continuous improvement focus.
About Butlin's
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
