Supermarkets & Vending Manager
- Butlins
- Full Time
- Ingoldmells
Job Description
The Supermarkets & Vending Manager runs the day-to-day operation, ensuring excellent guest experience, strong commercial performance, high operational standards and team engagement.
KPIs
- Guest NPS & retail shopping experience feedback
- eNPS & team engagement
- P&L delivery vs. budget
- Payroll & labour productivity
- RPRPRT - Right People, Right Place, Right Time
- Audit & compliance results (H&S, Food Safety, Retail Standards, Cash Management)
- Team retention & development progress.
General Duties & Key Accountabilities
· Deliver sales, margin and profit targets.
· Analyse weekly trading reports and implement action plans to improve performance.
· Manage stock availability, waste control and shrinkage.
· Optimise labour scheduling to balance service and cost efficiency.
· Drive promotional compliance and maximise seasonal opportunities.
· Champion excellent guest service standards across all departments.
· Monitor customer feedback and resolve escalated complaints promptly.
· Ensure store presentation, cleanliness and merchandising meet brand standards.
· Lead by example on the shop floor during peak trading times.
· Recruit, develop and retain high-performing teams.
· Conduct performance reviews, coaching sessions and succession planning.
· Build a positive, inclusive and motivated team culture.
· Manage absence, conduct and performance issues in line with company policy.
· Ensure effective communication across all levels of the store team.
· Ensure compliance with health & safety, food safety and licensing regulations.
· Maintain accurate stock control and cash handling procedures.
· Conduct regular audits and implement corrective actions where required.
· Ensure security procedures minimise theft and loss.
· Manage store budgets and control operating costs.
· Monitor payroll spend against agreed targets.
· Identify opportunities to improve efficiency and profitability.
· Proven leadership experience in retail management,
ideally within the hospitality or leisure sector
· Strong commercial acumen and financial understanding.
· Experience managing large teams in a fast-paced environment.
· Knowledge of food safety and health & safety regulations.
· Strong problem-solving and decision-making skills.
About Butlin's
At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For 90 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.
There has never been a more exciting time to join Butlin's!
