Supporter Services Executive

Supporter Service Executive

Salary: £25826 plus benefits

Reports to: Supporter Services Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Fixed Term 6 months will possibility of extension or permanent

Hours: Full-time, 35 hours per week (between 8am - 8pm, 10 days within 14, including 2 weekends in 6)

Location: Home-based (Anywhere in the UK)

External closing date: 6 July, 23:55

Internal closing date: 12 July 2026 23:55

Interviews: From 20 July 2026

Recruitment Process: 1 stage competency based interview.

How to apply: We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the application questions and the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

Visa Sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

About the Role

At Cancer Research UK, we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Supporter Services Executive.

In this role, you will engage directly with our supporters, providing excellent, solution-focused support while using your strong interpersonal skills to build trust, loyalty, and maximize fundraising opportunities. You will thrive in a fast-paced contact centre environment, retaining and using information effectively, and operating independently after induction.

This is your chance to join a supportive, dynamic, and purpose-driven work environment where your contributions make a real impact.

What You'll Be Doing

• Providing personalised, solution-focused support to all supporters via inbound and outbound calls, emails, live chat, and social media.

• Listening carefully to supporters' needs, understanding their experiences, and responding with empathy, patience, and professionalism.

• Using interactions to promote CRUK campaigns, products, and services.

• Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services.

• Maximising fundraising opportunities and supporter engagement.

• Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations.

Skills & Experience Required

• Exceptional customer service skills ideally within a call centre environment with the ability to manage challenging interactions calmly and effectively.

• High level of confidence in phone communication and call control, ideally through experience within a call or contact centre.

• Experience working collaboratively within a team

• Strong writing skills, with the ability to create professional emails and correspondence.

• Competent in using Excel and Microsoft Office , including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously

• Excellent attention to detail, accuracy, and ability to retain information.

• Ability to work independently after induction, self-managing tasks and priorities.

• Comfortable working to targets, with a proactive and self-motivated approach.

Our Values

We expect our employees to embody our values:

• Bold: Act with ambition, courage, and determination.

• Credible: Act with rigour and professionalism.

• Human: Have a positive impact on people.

• Together: Act inclusively and collaboratively.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.