AO Case Officer - PPI Distribution Team

The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Together as the Insolvency Service, we provide leadership across the insolvency sector and deliver integrated, valuable services where they are needed. Our goal is a fair and open insolvency system that works well, and a marketplace that is fair for businesses and individuals.

We work across boundaries within government and collaborate with our partners in the insolvency sector. We maintain the standards that help to make Britain one of the best places in the world to do business. We are proud to provide an insolvency regime which is highly regarded globally. We authorise and regulate the insolvency profession. Where legislation needs improving, we advise on the changes required.

Treating each of our customers as an individual and with respect is at the heart of what we do. We balance our efforts in protecting creditors and the public from misconduct and scams, with providing help to individuals and companies going through financial failure.

We continuously improve our services and are moving more services online so people can connect with us better.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Mens Network Group and Womens Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

The team sit within our new Corporate and Operational Services operating group. The wider team deals with a variety of value streams including redundancy payments, debt relief, processing financial payments and the customer service telephone line.

This is an exciting opportunity to join our PPI Team in our Exeter site. We have vacancies for 5 Distribution Case Officers.

The work of the PPI Team is focused on the timely distribution of funds received from the recovery of PPI related assets held on bankruptcy cases. This is a significant piece of work for the Insolvency Service which directly supports our objective of maximising returns to creditors. The successful candidates will be working within an operational team, dealing with a variety of casework and admin duties for the PPI Team, with eventual scope to move into other teams once the PPI Project is complete. This includes sending out letters and emails, entering information onto our casework system and distributing funds to creditors.

Responsibilities

Your duties will include, but are not limited to:

• managing a case load of bankruptcy and partnership cases, using our bespoke electronic case management system
• sending letters and emails to insolvency creditors and dealing with follow up queries and information requests
• accurately entering information onto our computer system and producing standard reports for approval
• following guidance and protocols to prepare cases for payment and distributing funds to creditors
• providing general support to the other business areas outlined above, when this is needed
• providing excellent customer service

To be successful in this role you will need to be able to demonstrate the following:

• have a motivation for learning, excellent organisational skills and good time management enabling you to meet deadlines
• an ability to follow instructions and guidelines carefully and to ask for help when needed
• a desire to work as part of a team to meet targets. This includes helping colleagues and being flexible when urgent work needs to be completed or other workstreams require focus
• be able to work unsupervised and use your initiative
• have some experience of using Outlook, Word and Excel, or be prepared to learn these skills