Business Analyst

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

A Business Analyst will receive direction from more senior business analysts on task-based delivery but will be responsible for the output. You will make sure outcomes are aligned with the service vision and business strategy by connecting the current and future business models and delivering to the future business architecture strategy or plan. You will also be involved in supporting and informing product iteration, evolution and optimisation.

You will help to develop and enhance stakeholder relationships in order to facilitate collaboration. You will be expected to draw on expertise of more senior colleagues to help you develop technical specifications and plans.

As a Business Analyst in Migration and Borders Digital, you will join a highly collaborative community of over 100 analysts working across complex, high‑impact government services. Your role is to help users and stakeholders understand problems clearly by analysing current processes, gathering evidence and translating needs into requirements. You will play a key role in ensuring that services are designed around user needs, defining requirements that enable delivery teams to build the right outcomes. Working within a product-centric environment, you will build strong stakeholder relationships to help ensure that strategic objectives are translated into scalable solutions.

Key Responsibilities

Your main day to day responsibilities will be:

• Developing key Business Analysis skills like requirements engineering, workshop facilitation, process mapping etc and using these to enhance understanding of various project approaches and software engineering lifecycles, such as Agile, Waterfall and Incremental, whilst exploring resources and industry best practices.
• Developing techniques and knowledge around developing acceptance criteria which are scenario-based within processes that support thorough testing.
• Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs.
• With support, identifying service and process improvement opportunities, contributing to the implementation of proposed solutions.
• Setting up and supporting workshops to enable requirements to be identified and clarified.
• Drafting requirements/user stories as required to support the delivery of features.
• Evidence gathering to support analysis of the business needs including user feedback sent in as the product progresses through its lifecycle.
• Supporting the production of periodic performance measures to inform stakeholders and drive discussion around the required service.

Working pattern

This role is available on a full-time basis with the option of compressed hoursworking. This role is also suitable for part-time working hours, with a minimum requirement to work 5 days / 28 hours per week due to business requirements.

Travel

Occasional travel may be required to other work locations within the UK according to business needs. All related costs will be reimbursed in line with Home Office policy.

Essential criteria

Youll have a demonstrable passion for Business Analysis, with the following skills or some experience in:

• analytical and problem-solving skills to help you assess and understand problems, break them down and devise and propose new solutions.
• eliciting, analysing and validating subsets of business requirements before peer review from more senior business analysts, in the most appropriate and effective manner and format.
• communicating in a variety of methods, knowledge of when to apply the appropriate method to each scenario/audience.
• building strong relationships with a broad range of people from a varied background (technical and non-technical), and applying proven communication, and analytical skills to ensure the teams plans and objectives are achieved.
• good interpersonal skills with the ability to understand, empathise, negotiate and influence individuals and groups.
• working as a team player contributing ideas and innovation in a flat team structure.

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). The six technical skills for this role align Business Analyst. Use the SFIA levels of responsibility to understand what would be expected for each technical skill listed.

Please see below the relevant six technical skills for Business Analyst:

Strategy and Architecture

Technical Strategy and Planning

o Consultancy (CNSL) Level 2

Change and Transformation

Business Change Management

o Business Situation Analysis (BUSA) Level 3

o Business Modelling (BSMO) Level 2

o Requirements Definition and Management (REQM) Level 2

Development and Implementation

User Experience

o Feasibility Assessment (FEAS) Level 2

Relationships and Engagement

Stakeholder Management

o Stakeholder Relationships Management (RLMT) Level 3

Desirable criteria

Ideally you will also have the following skills or some experience in:

• experience/knowledge of working in the delivery of technology-based projects or been involved in applying techniques to improve operational processes.
• developing your skills by being an active member of the team and advocating on its behalf.