Business Change Manager

Ofgem is Great Britains independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

This role is most closely related to Change Manager (SEO) role in the Project Delivery Capability Framework - Government Project Delivery.

The Business Change Manager supports the successful delivery of change initiatives by coordinating activities that enable adoption of new processes, systems and ways of working. Working closely with programme teams and stakeholders, the role helps manage impacts, ensure readiness and embed change into business operations. This includes supporting communications, training and engagement activities to facilitate smooth implementation and benefits realisation.

Key Accountabilities

• Support the planning and delivery of business change activity to enable the successful implementation and adoption of programmes.

• Build constructive working relationships with stakeholders to support understanding of change impacts and encourage adoption.

• Coordinate inputs to organisational readiness activity, highlighting capacity, capability or engagement gaps and supporting mitigation actions.

• Contribute to benefits realisation by helping embed new processes, systems and ways of working into business as usual.

• Identify and escalate change related risks, issues and stakeholder concerns that may impact adoption or delivery.

• Capture lessons learned from change activity and share insights to support continuous improvement of change practice.

Key Responsibilities

Change Support & Adoption

• Support the development and delivery of change plans aligned to programme objectives, milestones and timelines.

• Work under the direction of senior change leads to ensure change activity is integrated into programme delivery plans.

Stakeholder Engagement & Communications

• Coordinate communications, engagement and training activities that help prepare teams for change and promote adoption.

• Support stakeholder engagement activity, maintaining clear records of feedback, concerns and actions.

Readiness & Impact Coordination

• Assist with readiness and impact assessments, helping to identify areas requiring additional support.

• Support the implementation of agreed mitigation actions to address adoption risks and readiness gaps.

Reporting & Governance

• Maintain accurate, timely reporting on change adoption progress, readiness status and stakeholder feedback.

• Ensure change activity follows Ofgems change management framework, standards and governance requirements.

Continuous Improvement

• Capture lessons learned from change delivery and contribute to improvement of tools, templates and ways of working.

• Actively support collaboration and knowledge sharing within the wider change community.

Key Outputs and Deliverables

• Contribution to change plans and adoption strategies.

• Stakeholder engagement and communication materials.

• Readiness assessments and follow-up actions.

• Reports on adoption progress and feedback.

• Lessons learned and improvement recommendations.

Key Skills and Capabilities

• Experience supporting business change activities within projects or programmes.

• Strong organisational and coordination skills.

• Good communication and interpersonal skills.

• Ability to manage multiple tasks and deliver to deadlines.

• Awareness of change management principles and tools.

Essential Criteria:

• Experience supporting change activities in projects or programmes. (Lead Criteria)

• Strong planning and organisational skills.

• Good communication and stakeholder engagement skills.

• Ability to produce clear reports and materials.

• Accreditation in change management (e.g., Managing Successful Programmes Practitioner, APMG Change Management Practitioner, APM Project Management Qualification).