Business Support Manager (Evidence)

The Business Manager supports the Population Surveillance and Strategy Team within the Trusted Data & Technology Directorate at UKHSA. The role provides a comprehensive business support function, enabling effective delivery of surveillance studies and the Pandemic Digital Capabilities Programme.

The post holder manages processes, reporting, governance and financial activities to ensure the team operates efficiently. The role also supports procurement, recruitment and contract management. Working closely with Pandemic Digital Capabilities Programme colleagues, the postholder would also be expected to engage in evidence gathering and evaluation activity, with both internal and external stakeholders.

This role supports delivery of digital tools and capabilities to strengthen pandemic preparedness and future public health response.

• Maintain business processes and systems
• Produce reports, briefings and presentations
• Manage business returns, performance and risk tracking
• Support business planning and reporting
• Coordinate budget monitoring and spend tracking
• Support procurement and contract management
• Coordinate recruitment and training
• Manage records and documentation
• Support stakeholder engagement and communications
• Assist with policy and ministerial correspondence
• Provide flexible support across the programme

The Business Support Manager provides business and operational support to the Population Surveillance and Strategy Team within UKHSA. The role ensures effective systems, processes and governance are in place to support delivery of programme objectives, including the Pandemic Digital Capabilities Programme.

This includes producing reports, briefings and presentations to support decision making. The post holder coordinates business planning, performance reporting, risk tracking and business returns, ensuring accuracy and timeliness. Financial responsibilities include monitoring budgets, tracking expenditure and supporting procurement processes.

The role supports recruitment, training and general team coordination, ensuring effective resource management. It also includes maintaining records management systems and ensuring compliance with organisational requirements. The post holder engages with stakeholders across UKHSA and externally, supporting communication and collaboration. This includes contributing to policy and parliamentary work where required.

Working closely with programme leadership, the role also contributes to evidence collection and evaluation activities, supporting analysis of digital technologies and programme outcomes.

Flexibility is required to respond to evolving priorities, and the role plays a key part in ensuring the team operates efficiently and delivers against its objectives.

This list is not exhaustive.

Essential Criteria:

• Experience of drafting briefing papers, presentations and correspondence
• Experience of monitoring and managing budgets, and spend using Government