Business Support Officer

Want a job that gives you the flexibility you need?

Want to work somewhere that you can really make a difference?

You will bring your communication and continuous improvement skills to support areas across the whole business.

Your transferrable skills of business administration or office management experience will enable you to provide the critical support our business needs.

You will be open to learning new things and getting involved in a variety of teams and tasks. No two days will be the same, one day you could be assisting with planning an event and the next you could be reviewing critical business reports to enable key decision making.

Whatever your role here, you will be enabling the UK government to produce reliable and totally secure communications to protect national security. It doesnt get much more important than that.

Putting your skills to use

Using your diverse range of skills within business support, common responsibilities will include:

• Following procedures and adhering to time scales which enable required day to day activity to be completed.
• Providing diary support, event planning, and coordination to the team management.
• Representing the department at events, activities, or meetings across or outside of the organisation.
• Proactively organising and managing the teams working environment to ensure that everyone can operate and deliver effectively, dealing with routine matters on the team's behalf.
• Maintaining an awareness of relevant legislation, policy and best practice and be able to communicate these to others.
• Supporting the production of relevant reports for the team, department, and business.
• Maintaining team and department documentation and records.
• Providing guidance in response to customer/stakeholder requirements in an efficient and effective manner, seeking guidance where answers are not covered by procedure.
• Completing tasks to agreed quality, time, and cost objectives, informing managers of progress, and communicating risks appropriately.

More about you

To apply for this role, you will already have:

• Proven experience in providing high-level administrative and clerical support across large multidiscipline teams.
• Experience in managing schedules, coordinating and documenting meetings, and maintaining accurate records.
• Effective communication abilities with a focus on customer service and stakeholder engagement.
• Experience in using Microsoft Office and business systems for data entry, reporting, and document handling.
• Ability to support project coordination and financial administration tasks such as raising purchase orders.

It would be beneficial if you also have one or more of the following (although these are not essential):

• Experience of compiling reports and working with data, tracking performance and providing management information.
• Experience of working in sectors or roles such as HR, marketing, Civil Service, project management, finance, business analysis, or as an executive assistant.
• A relevant qualification such as City and Guilds or an NVQ in Business Administration or Accounting.
• Experience using Atlassian tools such as JIRA and Confluence, or an understanding of project workflows.

Your personal skills

You will be someone who:

• Likes to work through problems, drawing upon your experience to provide appropriate solutions for managers to get the results they need.
• Thrives on change and enjoys working in a busy environment where each day could be different, and within a team that supports each other in achieving goals.
• Can maintain motivation and momentum when working independently and manage conflicting deadlines.
• Is able to pivot to different tasks as needed as well as creating and following scheduled plans.
• Enjoys working with and building rapport in large teams and has confidence speaking to a wide range of people from junior engineers to senior executives.
• Is pro-active in asking for help, support and guidance when needed.
• Has record keeping skills and can use version control for documentation.