Consumer Panels Manager
- Civil Service
- Full Time
- Birmingham
- 37,578
Job Description
Job summary
Reporting to the Senior Consumer Panels Lead, you will be part of a small team responsible for leading the delivery of CCWs Consumer Panels programme. This is a complex, high-profile programme with multiple, often conflicting deadlines and limited flexibility to move published outputs.
Job description
THE ROLE
As Consumer Panels Manager, you will be responsible for the day-to-day decisions that ensure panels are managed efficiently and deliver meaningful results. The role involves developing and quality-checking research outputs and reports that are published online and subject to external scrutiny, and regular communication with water companies, CCW colleagues, the CCW Board and an external research agency.
A key responsibility is championing the voice of around 900 consumers recruited to the panel communities (one panel per water company), ensuring consumer views are heard and considered in business decision-making.
Key responsibilities:
- Manage the relationship with the external research agency, providing day-to-day direction to ensure delivery aligns with CCW objectives and meets stakeholder needs
- Make operational decisions on research approach, design, direction and progress of panels work
- Develop and quality-check materials and reports to a standard suitable for online publication and external scrutiny
- Identify best practice across panels and make practical recommendations to improve delivery and processes
- Develop feedback, reports and updates for Government, Ofwat and CCWs website on panels activity and impact
Person specification
THE CANDIDATE
- Essential Skills & Experience:
- Educated to degree level (or equivalent)
- Project management experience
- Recent experience working in customer research, using a range of research techniques
- Ability to make complex information accessible to a lay audience
- Knowledge of the water industry and/or utility regulation
- Willingness to travel UK wide
