Cost Recovery Manager - SEO

The Cost Recovery Manager plays a critical leadership role within the Building Safety Regulator (BSR), ensuring the effective coordination, oversight, and delivery of cost recovery processes that support the BSR with ensuring the costs of its regulatory activities are paid by those being regulated and not the general taxpayer.

Working with Duty holders, suppliers, finance, commercial and operational leaders and line managers, the Cost Recovery Manager provides strategic and operational oversight of cost recovery processes, ensuring proper time recording and system usage by operations teams, suppliers of MDT (Multi- Disciplinary Team) members are reimbursed correctly, Duty holders are able to pay their invoices, and complexovel queries are dealt with in accordance with BSR requirements. The role leads the coordination of a team and resources to optimise workflows across a portfolio of cost recovery processes, ensuring alignment between internal teams and external regulatory partners, in support of the BSRs mission to make residents feel safer in their homes.

The Cost Recovery Manager also plays a pivotal role in strengthening stakeholder collaboration, removing operational barriers, and enhancing service delivery through effective planning, prioritisation, and risk management. Through leadership and continuous improvement, the role ensures that cost recovery systems and processes support accurate, timely, and evidence‑based financial information, discounting and write-off decisions, and prompt invoice release, invoice query resolution and thereby payment.

Due to the nature of the work involved this role is only suitable for full time working.

The Building Safety Regulator (BSR) became an Arm's Length Body (ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) on 1st June 2026.

The BSR is a Non-crown, Non-Departmental Public Body (NDPB), and as such its employees are Public Servants, rather than Civil Servants.

All employees will have access to:

• The Civil Service Pension Scheme.
• Civil Service Jobs and the ability to apply for roles advertised Across Government.
• The entitlement to compensation being calculated in line with the Civil Service Compensation Scheme.

Existing Civil Servants transferring into BSR will have their continuity of Service recognised for the purposes of sick pay and annual leave entitlement. However, if they later move to another Civil Service department, continuity of service may not automatically be recognised by the receiving department.

This would be subject to that departments own policies and arrangements.

Key Responsibilities

• Lead supplier reimbursement and Duty holder invoice payment through resolving escalations and facilitating meetings to ensure effective service delivery.
• Represent the Cost Recovery Team at cross-BSR meetings, external forums and technical working groups, building strong stakeholder relationships and supporting organisational objectives.
• Produce and oversee business management and error & omission (E&O) performance reporting, including forecasts and management information to support informed decision-making.
• Ensure the accuracy, integrity, and effective management of data across cost recovery trackers, reporting tools, and performance monitoring systems.
• Drive continuous improvement by leading projects, developing and standardising processes, and implementing service enhancements to improve efficiency and effectiveness.
• Lead, coach and develop Cost Recovery Officers while supporting recruitment, onboarding and training activities to build a high-performing and capable team.

Essential Skills & Criteria

• Proven experience leading teams and delivering outcomes in fast-paced regulatory, operational, or public sector environments, including managing change within complex organisations.
• Stakeholder management skills, with experience working collaboratively with internal and external stakeholders.
• Ability to analyse operational data, management information (MI), and performance dashboards to identify trends, support decision-making, and produce reports for senior audiences.
• Experience identifying operational risks, implementing mitigations, and ensuring effective performance and service delivery.
• Proven people management and coaching capability, with experience supporting staff development, performance improvement, and team effectiveness.
• Attentive to detail with advanced proficiency in Microsoft Excel, SharePoint, and workflow reporting tools, with the ability to utilise data to drive operational improvements.
• Confidence using and adopting case management, and other digital operational systems to support efficient service delivery.

At BSR, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement, and your allocated office will be your contractual place of work.

There will be a requirement to travel to the office for various activities, e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, you will be expected to attend the office, or other business-related site, for 60% of your working week. The arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account.

Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.