Defence Business Services - AO Debt Management and Recoveries Team - Glasgow

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry.

DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UKs Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

Vision - To be the best shared service centre in Government

Mission - Proudly delivering excellence in shared services, through customer centric solutions to enable Defence outcomes

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today!

DBS is part of The National Armaments Directorate (NAD) Group which is at the heart of delivering and sustaining the UKs defence capability. Bringing together organisations responsible for developing, procuring, supporting and modernising Defence equipment, infrastructure and services, the Directorate works closely with industry, international partners and academia to ensure the Armed Forces have the capabilities they need to deter threats, protect the nation and succeed on operations. NAD drives innovation, operational readiness and value for money while supporting economic growth and strengthening the UKs defence industrial base.

This role is advertised as 37 hours per week.

Defence Business Services (DBS), Financial, Procurement and Civilian People (FPCP) Services team provides expert information, advice and services to and on behalf of MOD business areas. It is responsible for payments to MOD suppliers and the invoicing for the provision of goods and services. It is also responsible for the provision of HR shared services including resourcing, pay, apprentice management and casework. In addition, it is responsible for generating debtors and creditors in the MOD financial management system.

DBS FPCP, Order To Cash is responsible for processing Invoice requests from MOD branches to recover monies owed to MOD for goods/services provided. This is achieved through the managing of customer accounts to resolve disputes, hastening of payments, supporting vulnerable customers, setting up payment plans, complex debt casework and taking legal action We also process receipts in multiple currencies to pay MOD for good/services.

These Administrative Officer positions sit within the OTC Debt Management Military Recoveries and Write-Off team and are integral to the teams success in providing a Military Services interface between DBS, its commercial partners and provides statistical and performance analysis for casework concerning overissues of Military Pay and Allowances, Bursaries, Armed Forces Pensions, Armed Forces Compensation Payments and War Pension Scheme Payments for all serving Military Personnel and Veterans.

The main responsibilities of this role include:

• Admin Support to Debt Management Military Recoveries and Write-Offs including mail duties.
• Managing allocation of DM MilRWO casework.
• Administer new casework, action and issue casework template standard letters.
• Updating payments received on appropriate systems.
• Prepare invoices from Solicitors and Enquiry Agent for SEO/HEO authorization.
• Report Legal and Enquiry Agent monthly expenses to SEO/HEO
• Casework progression to SEO, HEO and EO level
• Action JPA write off input within delegated powers.
• Maintain and build DM MilRWO business knowledge iaw MPM, JSPs, JPA, GRDP etc to provide advice to both internal and external stakeholders.
• Provide annual reports to HMRC, regarding Armed Forces Pension write offs.
• Assist EO with responses to Objection Against Recovery Requests, within agreed timeframe and in accordance with policy.
• All other tasks allocated by line management commensurate with grade.
• Required Learning

We are looking for someone who is:

• Looking for a challenge.
• Looking to join a team that supports self-development and embraces continuous improvement.
• A self-starter who has an eye for detail and can quickly analyse information.
• Looking to develop their leadership and management skills.
• Flexible and supportive of colleagues

We are keen to find a self-motivated individual with a consistent track record in achieving results, often using their own initiative, and working to strict timelines.

If this sounds like you, then wed like to hear from you!

Essential:

• Knowledgeable of Industry standard methods and tools (Word, Excel, etc.). Adaptable and positive approach to change and to changing demands.
• Strong organisational skills.
• Strong interpersonal and communication skills.
• Ability to work to set timelines.

Desirable:

• A broad understanding of JPA, Military pay and allowances, Armed Forces Pensions processes and Military Career Management.
• Debt Management Experience.
• Strong leadership skills.
• Strong Analytical skills.