Digital and Publications Manager

About Us

We are an arms length body of the Welsh Government, responsible for the strategy, funding and oversight of:

• further education
• higher education including research and innovation;
• apprenticeships
• adult community learning; and local authority maintained school sixth forms.

We work in close collaboration with our partners to enable a tertiary education and research system which is centred around the needs of learners; society; and economy with excellence, equality and engagement at its heart.

Our values really matter to us, they help shape the culture of our organisation:

• Dysgu (to learn; to teach; to educate) - learning is at the heart of everything we do. We believe curiosity fuels innovation and helps expand our horizons.
• Cydweithio (to work together; to collaborate; to co-operate) - we can achieve far more together than we ever could alone.
• Cynnwys Pawb (to include everyone; to involve everyone) - we are passionate about inclusion, seeking to create the right conditions for everyone to achieve their full potential.
• Rhagori (to exceed; to excel) - we have high aspirations for tertiary education and research in Wales and always set high standards for ourselves to be the best we can be.

We are proud to be a Disability Confident employer and accredited as a Living Wage employer.

Location

Our headquarters is in 2, Capital Quarter, Cardiff, which has been specifically designed to meet our needs. This is where most colleagues will meet to collaborate, both with each other and with stakeholders.

As we operate across Wales, we also have limited office and collaboration space in Welsh Government offices in Llandudno Junction, Aberystwyth, Swansea and Merthyr Tydfil.

Main purpose of the job

This is an important role at the heart of Medrs communications function.

You will work with colleagues from across Medr to effectively communicate Medrs growing tertiary funding and regulatory remit across a range of channels, most notably Medrs website and intranet.

This will include advising on, designing and publishing digital content such as publications, reports and statistical releases and bringing new perspectives on how Medr could better use digital channels to engage with interested parties.

What youll be doing

Demonstrating a meticulous eye for detail and presentation, you will:

• Deliver timely, high‑quality and accessible digital content by working with teams across Medr to plan, develop and publish content in line with organisational standards, digital best practice and branding guidelines.
• Maintain the accuracy, accessibility and performance of the Medr website by editing content, creating new pages and advising on publication in close collaboration with the Senior Communications Manager and colleagues.
• Quality‑assure all website changes, ensuring appropriate approvals, testing and feedback are incorporated to optimise user experience.
• Enable efficient content workflows from conception to publication, advising staff and working with translation and external services to meet deadlines in time‑pressured environments.
• Support coherent and consistent messaging across digital channels by working closely with the communications team and stakeholders across Medr.
• Ensure the effective day‑to‑day running of the website by monitoring issues, maintaining logs and liaising with IT and hosting providers to resolve technical problems.
• Support transparency, compliance and trust by coordinating the accurate and timely publication of official statistics and advising on website and intranet updates.
• Improve digital capability across Medr by championing best practice, using analytics and evaluation tools, supporting training, and maintaining high standards of accuracy, clarity and organisational voice.

Key challenges

• Supporting a rapidly developing organisation by helping to shape and refine how Medr is portrayed, understood and recognised, both within the tertiary sector and more widely.
• Adapting communications approaches and channels in response to change within the tertiary sector or Government, including emerging best practice and audience expectations.
• Bringing original ideas and problem‑solving skills to complex or ambiguous communications challenges.

About your team

You will be supported in your work by a small but growing communications and public affairs team with a breadth of communications and tertiary experience and knowhow.

The team currently includes a Digital and Publications Officer, a Senior Communications Manager and a Head of team.

The team reports directly to the CEO.

Your line Manager

Emma Rączka, Senior Communications Manager at Medr, has extensive experience in higher education communications and policy, including previous roles at HEFCW and Universities Wales. She is part of Medrs wider Communications team, providing guidance and support across a shared portfolio of work to help teams deliver high‑quality, effective communications.

What you will bring

Attributes

• Giving and Receiving Constructive Feedback [Dysgu]- You address conflicts and challenges in a constructive manner, seeking to find mutually beneficial solutions.
• Drive [Cydweithio]- You demonstrate strategic thinking and a results-oriented approach.
• Agile [Rhagori]- You drive forward improvements, through collaboration, embracing new technologies and nurturing a culture of continuous learning.
• Empathetic [Cynnwys pawb]- You consistently act in the best interest of the organisation and its stakeholders and take responsibility for your decisions.

Experience

• You have experience of managing digital projects from inception to publication.
• You have worked with a range of colleagues and partner organisations to ensure complex information is presented through clear, consistent communications.

Technical

• Experience of using digital platforms such as WordPress to present a variety of information.

Welsh language requirements

We have evaluated that the Welsh language requirements for this post are:

Desirable- Welsh desirable means that while having Welsh language skills is useful for the role, it is not an assessment criterion, so it wont disadvantage you during recruitment if you dont currently possess these skills.