DIO - Facilities Manager Fixed Term Contract

This is an opportunity for an enthusiastic, hardworking individual in a key customer facing role within the South West Region requiring the ability to deal with sensitive matters and manage customer expectations.

Playing a significant part in delivering services to our customers on a day-to-day and strategic basis. Focus includes optimising the use and management of all property, buildings and workplaces.

The role involves leading operational oversight, delivered either directly or through a third-party supplier partner network, over the whole portfolio.

This role will oversee, deliver and support all aspects of day-to-day hard & soft FM services. This includes contract and supplier management in addition to the planning and delivery of an extensive maintenance/minor works programme. Acting as the key customer interface across their area/building, working in a partnership of delivery.

The role is based on site at your duty or other site within the service delivery area for the majority of the working week. Applicants should note that attendance at Abbey Wood will be required 3 days per week throughout the period of employment.

This position is advertised at 37 hours per week.

• The Facilities Manager will manage and develop any staff allocated; working with them to assure compliance relating to policy, instructions and guidance.
• Responsible for Hard and Soft FM advice and delivery within their delegated area of responsibility, defined within a Service Delivery Area (SDA).
• Activities include Stakeholder Engagement, Performance and Risk Management, Assurance, Programme Delivery and Issue Resolution reporting to the Senior Facilities Manager (Snr FM).

Deliver specific delegated responsibilities for approval of Billable Works and SFM activities acting as or supporting the Service Managers Representative.

Provide accurate responses to focal point requests relating to DIO wide queries, ensuring infrastructure related risks and issues on the site are identified and managed; actively participating with the SFM in engagement activities including at Establishment Weekly Meetings and the Site Infrastructure Management Meeting.

Encourage a working culture which promotes a healthy, safe and inclusive environment. Prioritising people's development and supports smart ways of working. Building strong collaborative, professional working relationships with colleagues and other teams across DIO & the wider MOD, to provide the continued level of support needed across a diverse estate in support of Defence.

Proactively manage work tasks through clear and effective direction. Supporting and participating in a culture of continuous improvement.

Providing support to maintain all DIO Business as Usual Operational Requirements & respond assist management requests to support changing departmental priorities.

A full UK driving licence is required as the Region is geographically large, and the successful candidate will be site based with a requirement to travel to different locations to fulfil the role successfully and effectively, including occasional national travel. Public Transport is not available to many locations.

Essential:

• Experience in customer relationship management and stakeholder liaison.
• Local management of key suppliers, able to support negotiations, management or escalation issues.
• Commercial experience gained within a property, facilities management or similar function.
• Ability to manage outputs through IT and digitised solutions.

Desirable:

• Clear demonstration of Facility Management skills in both meeting customer needs and managing supplier relationships.
• Understanding and complying with statutory, regulatory and professional requirements.
• Knowledge of statutory processes, building regulations and construction related legislation.