DIO RD Central Senior Facilities Manager

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UKs largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!

This position is advertised at 37 hours per week.

Regional Delivery is a large, complex, and geographically dispersed operation within the DIO covering circa 58,000 assets, across over 500 sites and 275,000 Ha of freehold and leasehold estate in the UK and a further 580,000 Ha overseas: with a multitude of multi-million contracts to manage. We deliver soft and hard facilities management services including building, maintaining, and servicing the majority of MODs built assets in the UK and overseas and managing the MODs training estate tenanted estate and USVF Built estate.

The position advertised is for a DIO Senior Facility Manager (SFM), based at DIO office at Donnington. Role is responsible for 7 main MOD establishments, within West Midlands, Staffordshire and Shropshire.

The SFM role plays a significant part in the delivery of services to military and civilian MOD colleagues, leading the operational oversight and enabling of all aspects of hard and soft FM services, through a third-party supplier partner network, over the whole portfolio.

The role includes contract and supplier management, in addition to the planning and delivery of an extensive maintenance/minor works programme acting as the key customer interface across their area, working collaboratively with our Industry Partners; and engages in providing advice to assist decision on optimising the use of and management of all property, buildings, and workplaces.

The successful candidate will lead customer engagement through key governance forums, ensure a culture of safety first, deliver value for money and provide expert advice and oversee particularly complex sites while enabling and providing support to Facilities Managers (FMs).

Responsibilities include but are not limited to:

• Leadership Management. Direct, lead, support & enable a team of Facility Managers delivering FM activities & programme support across area of responsibility.
• Maintain commitment to personal development and training compliance; encourage and supporting the team to do the same.
• Maintain strong and collaborative relationships with Industry Partners to provide the continued level of support needed to deliver service provision across MODs diverse estate.
• Support & participate in a culture of continuous improvement.
• Ensure regular and effective communication and engagement with Head of Establishments (HoE Reps), Industry Partners and Key stakeholders.
• Maintain Hard & Soft FM advice and delivery.
• Monitor both Hard & Soft FM contract performance to ensure delivery against all KPIs and agreed contractual obligation is achieved.
• Assure service delivery of planned & response maintenance in accordance with statutory legislation, Health, Safety & Environmental standards, policies and mandatory requirements.
• Provide advice and support to Heads of Establishment for the management and mitigation of infrastructure risks, where statutory & mandatory compliance of assets is not possible.
• Carry out the appropriate level of risk management in accordance with DIO Risk Policy. Ensuring contract mechanisms are used effectively to record early warnings, complete risk reduction activity & register contract defects.
• Support the management & review of planned work in accordance with local budgets to deliver programmed works.
• Carry out proactive management to ensure goods & services are delivered within the agreed contractual arrangements.
• Support the delivery of in-year programme of works including technical, financial & commercial checks in-line with contractual requirements and letters of delegation.
• Collate information & prepare reports for mandated weekly & monthly establishment meetings.

Mandatory Licences:

A full UK driving licence is required. The role involves travelling between sites that are not easily accessible using public transport.

Essential Experience:

Facilities management or property-related commercial experience

Experience in Customer relationship management and stakeholder engagement.

Experience managing local suppliers, including performance oversight and issue escalation.

Desirable Experience:

Ability to work with digital tools and data systems.

Knowledge of statutory building processes, regulations, and compliance requirements.

Desirable Qualifications:

Applicants should hold FM & or H&S Qualifications (such as IWFM, NEBOSH or IOSH).

Or be able to evidence actively in progress of obtaining a property related professional qualification.