Facilities Management - Regional Delivery Officer

Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.

Build a Career in Property with HMRC Estates

Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work.

As a Regional Delivery Officer within our Facilities Management team, you will help deliver excellent Hard and Soft Facilities Management services across a regional portfolio. Working closely with the Senior Lead, colleagues and FM suppliers, you will help ensure our workplaces are safe, compliant and well maintained, supporting our customers and wider business objectives.

You will be based from Lynx House Portsmouth and provide day to day support for Facilities Management related requirements in Southampton, Eastbourne and one other HMRC site within the Portsmouth Region on a monthly basis or as per operational requirement

A key focus will be statutory compliance and planned preventative maintenance (PPM). You will monitor and audit supplier activity to ensure maintenance and legislative checks are completed, maintain appropriate records and escalate risks or issues where necessary. You will also monitor cleaning standards and represent Facilities Management at trade union site inspections.

Working with Hard and Soft FM contractors, you will support supplier relationships and monitor performance against contractual standards and customer requirements. You will prepare weekly and monthly reports, provide performance updates to the FM Lead and support continuous improvement across the region.

Building effective relationships is an important part of the role. You will work with colleagues across the Estates Workplace Operations Team, HMRC Lines of Business, other government departments, Arms Length Bodies, specialist site teams and external stakeholders, including neighbouring organisations, local authority resilience forums, emergency services and contractors.

You will also provide administrative and financial support, including monitoring spend and supporting funding requests for improvement works. You will take ownership of customer queries, complaints and escalated issues, working with suppliers and stakeholders to achieve timely resolutions and manage risks appropriately.

As you develop, you will have opportunities to take greater ownership of projects and improvement activity across the estate, building experience in facilities management, compliance, supplier and stakeholder management, and project delivery.

Essential Criteria

• Experience using MS Excel to record and present data and information.
• Demonstrable customer relationship management skills and a strong customer service ethos.
• Recent experience within a facilities management or contract management function.
• Clear demonstration of facilities management (FM) skills, including meeting customer needs and managing supplier relationships.

If not already held you MUST be willing to obtain the following

• IWFM Level 3 Certificate, or equivalent, within 24 months of taking up duty.
• IOSH certification, including a three-day course on safely managing third-party contractors.
• Legionella Awareness Training (Hot and Cold Water Systems) within 24 months of taking up duty.

Desirable Criteria

• Experience of CAFM systems or similar FM management systems.
• Contract/Supplier Management.
• Understanding key performance related schedules within contracts including assurance of KPIs/SLAs.

Office Closures

If your location preference is for the following site, its important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:

• Lynx House, Portsmouth moving to an alternative office in Portsmouth

You will be given more information about what this means at the job offer stage.