Fraud Officer

Do you have an inquisitive mind?  Do you enjoy engaging with customers? If so, we need you!  

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debts (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.   

As part of CFCD you will be at the heart of DWPs efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.   

If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.  

As a Fraud Officer you will:

• Conduct robust interviews with individuals by phone or in person, gather, review and closely scrutinise detailed evidence, taking corrective action when errors are found.

• Ensure compliance, adhering to DWP policies, CFCD operational procedures, and maintaining quality standards.

• Collaborate with teams and external partnerspromoting fraud awareness within DWP and engaging effectively with business partners.

• Manage cases effectively, gathering and verifying information to support accurate benefit reassessments and overpayment calculations.

• Handle sensitive information, maintaining accurate records, redacting sensitive material, and liaising with other departments.

• Prioritise your workload, navigating shifting priorities efficiently in a fast-paced environment.

Key criteria

Were looking for individuals who:

• Have strong communication and leadership skills, engaging effectively with colleagues and external partners.

• Possess excellent organisational and decision-making abilities to manage complex tasks.

• Are confident in presenting information professionally to diverse audiences.

• Pay attention to small and subtle detail and are able to identify discrepancies or inconsistencies across very detailed types of evidence e.g. identify documents that are potentially not original or official.

• Work well both independently and within a team to achieve shared goals.

• Can handle sensitive situations, including interactions with challenging or vulnerable individuals.

• Demonstrate energy, positivity, and adaptability in delivering outcomes and driving change.

• Are willing to travel, if required, based on business needs.

Webinar event

We will be holding a webinar event to let you know more about these roles. This will take place on 17/06/2026 between 12 noon and 1 p.m.

Please follow the link to register for the session. 464400 EO FO Grimsby Those who attend may be contacted following the event for evaluation purposes to improve our service.

Civil Service Careers

The attached link will take you to the Counter Fraud, Compliance and Debt website which gives you further information about these roles. CFCD , Civil Service Careers

Government Counter Fraud Profession (GCFP)

The DWP is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of counter fraud post holders within DWP to attain, and retain, membership of the Government Counter Fraud Profession (GCFP) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment to evidence your knowledge, skills, and experience within your role to attain and retain practitioner level membership. We provide post holders with a learning routeway to support them in achieving as well as any workplace adjustments they may require. Failure to attain membership of the GCFP at practitioner level may result in DWP seeking an alternative role for you.

In applying you will have indicated that you have read and fully understood the professional requirements for this Counter Fraud Officer role.