Government Counter Fraud Profession Centre of Learning - GCFP Training and Assurance Coordinator

The Public Sector Fraud Authority (PSFA) is the UK governments Centre of Expertise for the management of fraud and associated error against the public sector. It leads the Governments Counter Fraud Function, which brings together the c.16,000 people who work in ministerial departments and public bodies to fight fraud.

The PSFA sits at the heart of government, reporting to HM Treasury and the Cabinet Office; sharing best practice across the public sector including devolved administrations and local governments.

Government Counter Fraud Profession (GCFP)

The Government Counter Fraud Profession comprises more than 9,000 members drawn from around 85 public bodies working to fight fraud across the public sector. The GCFP brings together individual and organisational learning from across the public sector, enabling us to take our next steps in the fight against the constant threat of fraud.

The establishment of the GCFP and continued investment in counter fraud resources demonstrates the Governments commitment to finding and dealing with fraud across the public sector.

The Profession sets out to tackle fraud head on by committing to invest in this group of highly skilled people, who are at the forefront of protecting public services and fighting economic crime. By providing the standards, guidance and tools for GCFP members to develop their knowledge, skills and experience, we will not only ensure public sector organisations benefit from a common understanding of the skills needed to counter fraud, but also recognise those professionals who lead the fight.

Through the empowerment of its members, throughout their careers, the community created around the GCFP will continue to grow and develop, to protect public services and fight economic crime.

We are looking for a GCFP Training and Assurance Coordinatorto support our Centre of Learning Delivery Manager and our Membership Assurance Manager with planning, administration, and the coordination of a wide variety of activities to ensure learning programmes and assurance activities are delivered on time and within budget. You will act as a key liaison between team members and external stakeholders, managing documentation, monitoring progress, identifying risks, and performing administrative tasks to ensure efficiency and successful delivery.

You will be passionate about increasing public sector capability, and have the skills to manage learning-related activities. Working across multiple organisations, both within the public sector and beyond, you will have the ability to engage confidently and competently with a range of stakeholders both in-person and online. You will have experience in administration or programme coordination and excellent organisational, communication, and time management skills.

The role includes working with a team of fraud learning specialists. It is interesting, demanding and fast-paced. You should enjoy taking ownership of your own work, communicating proactively and supporting the development of others.

Key deliverables and responsibilities of these posts will include:

• Learning Programme planning and coordination: assisting in developing learning programme plans, setting timelines, and ensuring all tasks are executed efficiently on time and to high quality.
• Assurance Programme planning and coordination: being the point of contact with stakeholders subject to assurance review, ensuring timelines are clear and on track and all documentation is handled correctly.
• Support the External Quality Assurance (EQA) strategy: collaborating with delivery partners, ensuring evidence requirements, validation, and independent oversight of outcomes are in place.
• Support process integrity: for membership applications, including eligibility checks, accreditation decisions, and appeals/exit processes, in coordination with the Head of Assurance.
• Monitoring and Reporting: Support on tracking programme progress and managing and maintaining documentation, supporting on progress reports, and monitoring deadlines ensuring all records are kept up to date.
• Stakeholder Communication: Act as a primary point of contact for external stakeholders, facilitating meetings, and ensuring clear communication.
• Administrative Support: Handling some administrative tasks such as booking events and meetings, travel, taking minutes, managing and maintaining databases.
• Risk and Quality Management: Support on identifying programme delivery and quality risks, escalating and communicating them to senior colleagues.
• Budgeting: Support on budget queries and updating budget tracker where required.
• Customer Contact: Dealing with Centre of Learning and Assurance enquiries, and overseeing the management of the Centre of Learning email inbox.
• IT skills: Working on relevant task and programme management software, Microsoft Office Suite (Word, Excel) Google Suite (Sheets, Docs) and bespoke learning delivery platforms (e.g. Aula).
• Further duties within the scope of the grade and within the limits of their skill, competence and training.
• Travel, as required, to UK locations including the PSFA bases (currently Glasgow, London, Newcastle, York and Manchester) and our training delivery sites e.g. currently Cranfield University.

Essential Criteria

• Strong prioritisation, planning and delivery skills in steering multiple pieces of work to a successful conclusion. (lead)
• Comfortable working at pace whilst managing competing priorities.
• Excellent stakeholder management skills, with experience of engaging across sectors.
• Excellent written and oral presentation skills, able to communicate complex information succinctly.
• Excellent IT literacy, including the use of the Google Suite.
• Ability to work with accuracy and close attention to detail.
• Strong organisational skills and adaptable/flexible to new tasks at short notice.
• Ability to work on own initiative

Desirable Criteria

• Knowledge of the Government Counter Fraud Function/Profession.
• Hold a project delivery, finance and/or administration-related qualification.
• Experience within a Capability environment supporting learning programme delivery.
• Experience of EQA activities.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.