Head of Business Relationship Management

Insight into GCA - Webinar

Watch our Webinar on the above link and gain valuable insight into GCA and our recruitment processes.

Call to action

Are you ready to bridge the gap between business ambitions and digital delivery? We are seeking a Head of Business Relationship Management to ensure our digital and data investments deliver real value. Join a dynamic team where you will manage complex stakeholder needs, influence strategic direction, and lead a team to drive transformation. Help us shape the future of public services.

Job Summary

As Head of Business Relationship Management, you will be pivotal in building and maintaining meaningful organisational relationships. You will operate at a strategic level to ensure that our digital and data investments align with business goals, adding measurable value across the organisation. You will manage complex stakeholder landscapes, lead and develop a team of relationship managers, and champion a culture of collaboration and user focus. You will lead a high-performing team of relationship managers dedicated to ensuring that digital and data products effectively support business ambitions. We are building a culture that values strategic alignment, stakeholder engagement, and evidence-based decision-making where team members work closely with colleagues across digital and the rest of the organisation.

Key Accountabilities:

• Lead and guide team members, manage performance to ensure a high-performing team, and support staff development through regular feedback.

• Establish and maintain meaningful organisational relationships to ensure digital and data investments add tangible value.

• Manage complex stakeholder needs and expectations, ensuring competing priorities are balanced to meet organisational outcomes.

• Provide visionary leadership to a team of relationship managers, fostering their professional development, performance, and career progression.

• Collaborate across the organisation and wider government to ensure digital products and services directly support business ambitions.

• Influence organisational priorities by interpreting business needs and translating them into robust digital and data strategies.

• Helping the organisation move to a digital product way of working that focuses on delivering outcomes for customers

Essential Criteria (to be assessed at application stage):

• Extensive experience managing complex stakeholder relationships at a senior level.

• Proven ability to lead, coach, and manage teams of relationship managers, overseeing development and performance.

• Expertise in strategic thinking and business analysis, with a track record of ensuring digital investments add value.

• Strong ability to influence organisational strategy and align digital delivery with business ambitions.

• Committed to user-focused principles and maintaining high standards in digital and data service delivery.