Head of Debt Delivery

Head of Debt Delivery

100,000 per annum

Bedford

Permanent

Hybrid Working

Play a pivotal role in ensuring millions of pounds of investment deliver life-changing debt advice. Lead strategic partnerships, drive service excellence, and help improve outcomes for people facing financial difficulty.

Why This Role Matters

In this role, you will lead and oversee the strategic delivery of a high-value portfolio of contracts and grants totalling more than 100 million annually, ensuring that people experiencing debt receive high-quality advice and support. You will provide strategic direction across contract and grant management, driving innovation, continuous improvement, and excellence in service delivery. Working closely with senior stakeholders, partners, and commissioned organisations, you will help shape and enhance debt advice services to respond to the evolving needs of clients while delivering strong outcomes and impact.

The role will be responsible for leading a team of Contract Managers and Senior Contract Managers, overseeing a portfolio of grants and contracts in line with government standards and ensuring compliance with key performance indicators, regulatory requirements, and MaPS standards. The postholder will also contribute to the commissioning and development of future debt advice services and will play an integral role within the Debt Senior Leadership Team, sharing collective responsibility for the successful delivery of the organisation's debt strategy.

Youll join a team thats passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.

What Youll Be Doing

The Head of Debt Delivery will report directly to Corporate Director of Debt and will be responsible for:

• Provide strategic leadership to the Debt Delivery team, promoting a culture of high performance and continuous improvement.
• Oversee the management of agreements worth over 100m, ensuring that providers meet budget objectives and deliver high-quality services.
• Maintain and enhance relationships with key senior contacts in the debt advice sector to build long-term collaborative partnerships.
• Promote the service to external partners and share insights on delivery across the organisation.
• Identify and implement opportunities for service and process improvements, supporting innovation in the sector.
• Contribute expert insights into the Debt Strategy and various projects, including commissioning from across the debt advice sector.

What Youll Bring

To be successful in this role, youll need:

• Leadership and operational experience in a high-performance service delivery context, ideally within the advice sector.
• Exceptional strategic engagement, relationship, influencing, and negotiation skills at senior levels.
• Proven track record of delivering corporate leadership and achieving significant outcomes.
• Strong communication skills and expertise in collaboration, capable of working effectively with colleagues and representing the service externally.
• Extensive leadership experience, including transforming and developing teams.
• In-depth knowledge of the UK debt agenda and advice sector.