Head of Pensions Administration Consulting

You will lead GADs Pensions Administration Consulting team, setting the strategic direction for one of the departments fastest growing areas of client work, with a current team of around 20 staff.

You will ensure the team plays a central role in supporting government across a range of pensions administration challenges, including procurement and transition to new providers, data quality, quality assurance, governance and response to emerging policy changes. This is an opportunity to shape the future of public service pensions administration, with your leadership helping ensure workers and pensioners receive the accurate, timely service they deserve.

Further information on GAD is provided in the attached pack: Head of PAC - Candidate Pack

As Head of Pensions Administration Consulting, you will be accountable for ensuring GAD provides clear, robust and practical advice that commands confidence with senior clients and supports effective outcomes. You will bring professional judgement, strategic insight and operational leadership to help shape the future of GADs offer and ensure effective management of the delivery across the team.

You will act as the senior ambassador, commercial leader and public face of GADs administration consulting work, representing the department with clients, stakeholders and the wider pensions community.

Leading through senior specialist consultants, you will maintain a collaborative, inclusive and professionally excellent team that works across GAD to deliver high-quality outcomes for clients.

You will provide strategic, operational and commercial leadership for the consulting team, setting priorities and ensuring that advice is technically sound, clearly communicated and relevant to the needs of government clients. Particular responsibilities include:

Strategy and Planning

• Developing the business plan and strategic goals for the team, aligned to the departmental strategy, and ensure these are delivered.
• Ownership of the teams strategic investment priorities.
• Effective foresight of potential client activity for your team, including the business development pipeline.
• Aligning work plans with clients policy, financial and operational priorities.

Strategic Growth and Operational Effectiveness

• Oversight of commercial development activity, expanding the teams existing support and introducing new offers, guiding the marketing to meet client demand and to reflect developments in the pensions administration landscape.
• Taking action to ensure efficient delivery and productivity improvements.
• Evolving the operating model to facilitate continuing growth of the team.

People and Professional Leadership

• Providing oversight, coach and support senior team members who manage the work portfolios. Support career development across the team, inspiring staff to reach their potential.
• Creating and sustaining an inclusive, supportive and high-performing culture across the team, ensuring effective leadership, talent management, workforce planning and colleague engagement.

• Contributing to the professional leadership of the department by advising, mentoring and constructively challenging colleagues and their work.

Client and Stakeholder Collaboration

• Commercial leadership, with oversight of new business pipelines, development activities and client relationship management across the team.
• Building and maintaining strong and influential relationships with senior stakeholders in client departments.
• Ensuring advice is tailored to client needs and that intelligence about client priorities and risks is shared to support wider engagement.
• Ensuring the team works collegiately and collaboratively with other business units, drawing on wider analytical and actuarial expertise where this improves client outcomes.