Head of Workflow (Grade 7)

The Workflow Management Lead provides senior strategic leadership for the management of MDT (Multi- Disciplinary Team) members. You would be strategically accountable for setting and sustaining the workflow management framework that ensures MDTs deployment is optimised. This includes using advanced data analysis and performance insight to anticipate demand, manage delivery risk, drive continuous improvement and inform service development, underpinned by clear standards, strong governance and proactive operational control.

Leading a defined cohort of Workflow Managers, the post‑holder assures the quality and consistency of workflow activity across multi‑disciplinary teams (MDT) and external suppliers and the role plays a critical part in ensuring applications are assessed within statutory deadlines, strengthening regulatory assurance and reducing avoidable delay and failure demand.

Due to the nature of the job, this role is only suitable for full time working.

The government announced on 30 June 2025 that the Building Safety Regulator (BSR) is to become an Arm's Length Body (ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) and will be moved out of HSE.

It has been confirmed that the ALB will be a Non-crown, Non-Departmental Public Body (NDPB), and as such its employees will be Public Servants, rather than Civil Servants.

All employees will have access to:

• The Civil Service Pension Scheme.

• Civil Service Jobs and the ability to apply for roles advertised Across Government.

• The entitlement to compensation being calculated in line with the Civil Service Compensation Scheme.

Existing Civil Servants transferring into BSR will have their continuity of Service recognised for the purposes of sick pay and annual leave entitlement. However, if they later move to another Civil Service department, continuity of service may not automatically be recognised by the receiving department.

This would be subject to that departments own policies and arrangements

KEY RESPONSIBILITIES

• Lead and oversee Workflow Managers, ensuring consistent workflow delivery across Building Control. Drive continuous improvement, oversee implementation of the workflow operating model, review delivery and assurance arrangements, and act as the senior escalation point for complex delivery, supplier and performance issues.
• Lead the development and delivery of service plans and workflow frameworks, using data and insight to inform priorities, resource allocation and performance interventions. Oversee performance reporting, identify risks and underperformance, and ensure improvement actions address root causes.
• Maintain oversight of demand, capacity, risk and future pipeline pressures, leading deployment strategies that optimise resources, reduce delivery risk and support performance objectives. Provide senior leaders with timely analysis, risk indicators and delivery options.
• Lead engagement with suppliers and stakeholders to ensure delivery against contractual obligations, SLAs (Service Level Agreements) and agreed standards. Build effective relationships, remove barriers to delivery and promote collaborative, joined-up working.
• Drive continuous improvement by embedding feedback, learning and evidence-based decision-making. Oversee improvement initiatives, measure benefits and share best practice to enhance workflow performance.

Essential Skills and Criteria:

• Proven operational leadership experience in complex, fast-paced, delivery-focused environments, including case management, contract performance management, or oversight of delivery partners and suppliers against agreed standards, contracts, or SLAs.
• Strong analytical skills with the ability to interpret performance data, identify trends, risks and root causes, and use insight to drive decision-making, risk management and continuous improvement.
• Proficient in using digital systems, Excel, management information dashboards and reporting tools to monitor, analyse and communicate operational performance.
• Excellent communication, stakeholder management and influencing skills, with the ability to present clear, evidence-based recommendations to senior leaders and external partners.
• Demonstrated ability to prioritise workloads, solve complex problems, implement corrective actions, and make balanced decisions in ambiguous or high-pressure situations.
• Experience leading organisational change and continuous improvement initiatives to enhance performance, efficiency and service delivery.

Hybrid-working

At BSR, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement, and your allocated office will be your contractual place of work.

There will be a requirement to travel to the office for various activities, e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, you will be expected to attend the office, or other business-related site, for 60% of your working week. The arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account.

Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.