HMRC Payments Administrative Officer (Backshift)

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HMRC Payments are responsible for:

• Maximising revenue flow to the Treasury, providing excellent customer service through account management.

• Processing receipts and payments, reallocating receipts, maintaining customer accounts and reconciling HMRC bank accounts.

• Dealing with external and internal customer correspondence, telephone calls, forms and electronic enquiries on payment related matters.

This is a Glasgow-based, backshift shift role only. Hours are worked over no more than 5 days with Saturday being mandatory. Monday to Friday the mandatory finishing time will be 8pm.

Available hours:

Monday Friday (11am - 8pm)

Saturday Minimum 4 hours (between 8am 4pm)

There is no option for standard daytime working or alternative locations. Applicants must be able to commit to both the shift pattern and office location.

• Bank customer payments, allocate to the appropriate account and make repayments where required.

• Reply to internal and external customer correspondence.

• Contribute to the overall achievement of targets/priorities.

• Process electronic work lists.

• Use various computer systems to update and maintain customer records.

• Help with general administrative duties, including handling some more complex queries and issues, making sure they are resolved quickly and efficiently.

• Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units.

• Provide assistance as required to support HMRC Peaks.

• Be able to show examples of Working Together as part of a team, forming effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

• Work as a key part of our team to improve productivity, quality and support the implementation of continuous improvement.

• Be able to gather information and apply judgement to achieve the best outcome for our business.

• Display a positive attitude towards change and support the evolving business direction.

• Take responsibility for personal performance in accordance with HMRC Payments priorities.