HR Operations Manager

If youre interested in making a difference to peoples lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth.

Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more.

We are part of the Darlington Economic Campus, a cross-government hub bringing people together to tackle key national issues while working closer to the communities we serve.

The role leads the HR onboarding service across the HM Treasury group, supporting a high volume of joiners, movers and returners.

Put simply, this is the team that manages what happens when someone joins the Treasury group, moves roles within it, or returns after a period away. The team oversees the full onboarding journey from offer through to day one in post. This includes security vetting, pre-employment checks, employment references, occupational health assessments and IT set-up.

Youll lead a team of around three, ensuring the service runs reliably and efficiently while meeting all compliance requirements. Alongside day-to-day delivery, youll play a key role in improving how onboarding works, simplifying processes and enhancing the experience for both the team and the wider business.

The role reports to the Deputy Resourcing Lead, who oversees both recruitment and onboarding. This gives you the opportunity to build a broader understanding of the full resourcing lifecycle and contribute across both areas where needed.

The key accountabilities of the role include:

Service delivery and transformation

• Lead the HR Onboarding service, ensuring delivery is timely, accurate and fully compliant
• Review and refine processes to simplify ways of working, reduce duplication and improve efficiency
• Drive and deliver changes that improve outcomes for both the team and the business
• Work closely with key partners including IT, security and payroll to design and implement improvements
• Balance day to day delivery with longer-term transformation, ensuring continuous improvement alongside business-as-usual activity

Leadership and team management

• Act as the escalation point for onboarding queries, resolving complex issues and maintaining service continuity (and supporting recruitment queries in the Deputy Resourcing Leads absence)
• Lead and develop the onboarding team to deliver a high-quality, consistent service
• Create a positive and inclusive team environment where individuals feel motivated, supported and able to perform at their best
• Set clear priorities and expectations, ensuring the team understands whats required and feels confident delivering it
• Lead the team through change, involving them in improvement activity and encouraging ownership of new ways of working
• Promote a culture of collaboration, openness and continuous improvement

Stakeholder management and service visibility

• Build and maintain strong relationships with key partners across HR, IT, Payroll and Security
• Represent the onboarding service confidently across the department, building visibility and trust
• Work in partnership with stakeholders to influence decisions and shape processes that impact your team
• Identify risks and emerging issues early, working collaboratively with others to resolve them
• Champion a joined-up, end to end approach to improve overall service delivery
• Manage relationships with the departments we serve, acting as a subject matter expert and providing clear, practical advice on onboarding processes and policy

Knowledge and continuous improvement

• Develop and maintain a strong understanding of onboarding and recruitment practices across the Civil Service
• Stay up to date with policies, guidance and emerging best practice, ensuring the service remains aligned and compliant
• Act as a trusted source of advice for stakeholders, providing clear guidance on onboarding processes and wider resourcing approaches

Contract management

• Manage the contract for pre-employment checking services, acting as the primary departmental contact and building strong working relationships with our account leads
• Lead regular service reviews, monitoring performance against agreed SLAs
• Identify and escalate issues proactively, working closely with our account lead to manage risks and improve service quality

Reporting and data

• Use data to monitor performance, identifying risks and areas for improvement
• Ensure the accuracy and integrity of onboarding data, working with HR, payroll and system teams to resolve issues and improve data quality
• Provide clear, timely reporting for senior stakeholders, translating data into meaningful insights to support decision making

If youre interested in the role and would find it helpful to discuss it, the hiring manager would be very happy to have a chat. Please reach out to Molly Seal [email protected].

Application Form

Applications should consist of a CV including your employment history, and a 250-word statement demonstrating evidence of each of the below shortlisting criteria. Your CV and employment history wont be scored. Its used to give context to your application and support discussions at interview.

The panel will review applications and invite those that best demonstrate evidence of the shortlisting criteria below for interview. Please keep this in mind when writing your application.

Please note that only applications submitted through Civil Service Jobs will be accepted.

1. Experience: Experience of working in a HR environment, delivering high-volume, process-driven services
2. Managing a Quality Service: Ability to review and improve processes to drive efficiency, consistency and better outcomes
3. Delivering at Pace: Ability to manage competing priorities effectively, maintaining day to day delivery while progressing longer-term goals
4. Communicating and Influencing: Ability to communicate clearly and confidently with a range of stakeholders, adapting your approach to ensure messages are understood and acted on.

The lead criterion is: Experience of working in a HR environment, delivering high-volume, process-driven services.

If we receive a high volume of applications, well first sift using the lead criterion only. Those meeting the minimum score will then be assessed against all remaining criteria.

Interview Stage

If you are successful at the application stage, you will be invited to interview where you will be assessed against the following criteria:

• Strengths
• Behaviours: Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Working Together