Hub Higher Intelligence Officer

Discover what its like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity.  

The purpose of the Intelligence Deputy Directorate within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact. 

We do this by: 

• Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making. 
• Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness. 
• Developing and delivering high impacting intervention opportunities to stop and disrupt serious non-compliance. 
• Collaborating with national and international partners to increase our collective impact and capability. 
• Intelligence Services (IS) is the central enabling function to all RIS Intelligence and the broader intelligence community, consistently delivering the highest quality intelligence, information, and services to all. 

RIS IS consists of circa 300 people across six geographically dispersed locations from Cardiff to Gartcosh. The command is responsible for gathering, assessing, and disseminating intelligence safely and legally, as well as providing real time 24/7/365 support, information, and intelligence to HMRC operational teams and law enforcement partners. 

Successful candidates will undertake one of several roles listed below, each involving a variety of leadership responsibilities.

Successful candidates will be allocated to Hub roles depending on business requirement. 

Ipswich day shift RIS IS Hub Functions include: 

Intelligence Acquisition, Co-ordination and Exchange 

The foundation and core of Intelligence Services delivery model from the:  

Gateway Exchange Team (GET) and Intelligence Bureau (IB) who provide more than 35,000 intelligence reports per annum in support of criminal investigations by external law enforcement partners 

Fraud Reporting Gateway (FRG) who receive and process over 150,000 contacts per year from members of the public reporting allegations of suspected tax evasion and customs fraud. 

Specialist Intelligence Function 

Responsible for exploring and developing new and innovative ways of identifying emerging threats and exploiting intelligence in partnership with wider teams. Includes: 

Police Systems Hub (PSH) who update and manage on behalf of HMRC records on the Police National Computer (PNC), the Police National Database (PND) flagging and Organised Crime Group Mapping (OCGM) teams.

Internet Intelligence & Investigation (III) who are trained in database exploitation and information retrieval. The III team work with key partners in all areas of HMRC to develop and provide open-source/social media research.

Workforce Operations (WFO) responsible for the onboarding, training, and operational integration of both team members and new operational workstreams. WFO are also responsible for Quality Assurance, Auditing, and Data Security compliance across Intelligence Services. 

Additional Important Information

The successful candidate must have a willingness and ability to travel, including overnight stays, to support training, development, and wider organisational needs. 

Additional Security Information

The successful candidate will be required to hold National Security Vetting at Security Check level or a willingness to obtain it before starting the role.

The responsibilities may include, but are not limited to:  

• Demonstrated ability to lead, motivate, and guide teams to achieve high performance. 
• Set clear goals and provide direction to support team development. 
• Role model professional behaviours and foster an inclusive, supportive environment. 
• Excellent written and verbal communication skills. 
• Able to communicate clearly, professionally, and confidently with colleagues and stakeholders at all levels. 
• Maintain open and honest communication to build trust and collaboration. 
• Strong organisational skills with the ability to manage competing priorities and a challenging workload. 
• Proactive approach to problem solving and decision making. 
• Able to work independently to a high standard and contribute effectively as part of a leadership team. 
• Accountable for delivering team productivity and meeting service level agreements. 
• Identify and champion opportunities for continuous improvement in processes and outputs. 
• Lead the development of high-quality intelligence products aligned with HMRC strategies and customer needs. 
• Build and maintain strong working relationships with colleagues and delivery partners to support effective service delivery. 

Essential Criteria

• Demonstrates responsibility for own actions and performance, using initiative to drive improvements in team delivery, service quality, and customer outcomes. 
• Role models effective behaviours, communicates openly and honestly, and shows the ability to engage, motivate, and support others in achieving shared goals. 
• Proven ability to build and maintain productive relationships with internal and external stakeholders, applying excellent interpersonal and organisational skills to deliver successful outcomes. 
• Track record of delivering sustainable results under pressure in fast-paced, complex, and ambiguous environments, with sound judgement and critical thinking. 
• Demonstrates strong customer service skills and a commitment to delivering high-quality outcomes that meet the needs of diverse users and partners.