Human Resources Administrative Officers Milton Keynes and East Kilbride

The Foreign, Commonwealth & Development Office pursues our national interests and projects the UKs role in the world. We promote the interests of British citizens, safeguard the UKs security, defend our values, reduce poverty and tackle global challenges with our international partners. We employ more than 17,000 staff in 179 countries and territories, across our diplomatic and development offices worldwide, which consists of 282 officially designated Posts. Our UK-based staff work in King Charles Street, London, Abercrombie House in East Kilbride and in Milton Keynes.

We are looking to recruit talented and enthusiastic individuals to join the FCDO in our Human Resource (HR) Operations department at Administrative Officer (AO) level. Successful candidates will have good organisational skills, take responsibility for their own work and be committed to high standards of customer service. You will have strong literacy and numeracy skills, experience and confidence in the use of Microsoft Office (Excel, Outlook, Teams and Word) and Windows 10. You should have a passion for service delivery and be keen for a career in operational delivery and/or HR roles.

The positions are Home Civil Service roles based at Hanslope

Park (Milton Keynes) or Abercrombie House (East Kilbride), providing administrative support and corporate services to the FCDO in the UK and overseas. We are not recruiting for a specific position, and you will be placed into a role in the HR Operations department based on business need.

HR Operations Administrative Officers provide professional office administration and support on a variety of customer service functions including payroll, pensions, recruitment, payroll data management and internal and external communications. All roles are customer oriented. These tasks, essential to the ability of the FCDO to deliver its objectives, form the core of all AO job specifications.

Roles and Responsibilities

The HR Operations department will configure the roles to meet specific business needs, but they will typically include:

• Professional Office Administration/Support: Creating and maintaining electronic filing systems; databases and distribution lists; dealing with telephone and email enquiries; organising meetings/events and taking notes in meetings; maintaining stationery supplies; corporate roles such as first aider, for which training will be provided.
• Knowledge and information Management: maintaining Excel spreadsheets, databases, records and desk notes.
• Customer Services: Providing guidance for staff on HR regulations, dealing with customers professionally and resolving queries within agreed timeframes.
• Project Management Support: Monitoring progress against objectives; ensuring project remains on schedule; anticipating and managing risks; maintaining accurate records.

You must be a British Citizen at the time of application and, if invited to interview, you will need to bring proof of identity (British Passport/Driving Licence etc.) with you.

This role requires you to attainDeveloped Vetting (DV) security clearance.

For more information about this process, click here. Attaining DV will require you to have been resident in the UK for five of the last ten years. At least one year of this must have been a consecutive twelve-month period. Serving overseas with HM Forces, in some other official capacity as a representative of His Majestys Government or having lived overseas as a result of your parents or partners Government employment counts as UK residency for the purposes of security clearances.

It is essential in your application that you provide evidence and proven examples in each of the following Essential Criteria and the Behaviours as far as you are able to do so. These responses will be further developed and discussed with those candidates invited for interview.

Essential Criteria

• Strong literacy, numeracy and IT skills.
• Competent using IT packages including Microsoft Office (Outlook, Excel, Teams), Windows 10 and experience of mailbox management.
• Strong interpersonal, team-working and communication skills (oral and written).
• Good organisational, analytical and planning skills with the ability to work to tight deadlines.
• Ability to make effective decisions, identify problems and propose solutions to maintain a quality service.