**Immigration Caseworker

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the governments immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

Were looking for Immigration Caseworkers to work within the National Returns Progression Command (NRPC), supporting the removal of individuals with no lawful basis to remain in the UK, and the Foreign National Offenders Return Command (FNO RC), progressing foreign national offenders towards removal under the deportation process.

In these roles youll have an impact on real peoples lives through the decisions you make or cases you progress. You will directly contribute to the maintenance of safe, lawful and effective immigration controls for the UK. You will also build broad and robust knowledge across immigration workstreams, helping you to grow both personally and professionally while laying the foundations for a rewarding and sustainable career pathway.

As a Caseworker, youll be working in a busy but supportive operational environment, where priorities can change at short notice and effective teamwork is essential to delivering outcomes. Depending on which role youre posted to, you could support case progression by obtaining documentation, monitoring legal challenges and maintaining accurate records, or be involved in making decisions on removal or deportation.

Youll take responsibility for managing your own time and workload to meet operational targets and deadlines, remaining flexible to pivot to meet the needs of a case. You will also work collaboratively within and across teams, as well as with internal and external stakeholders to progress cases and achieve shared outcomes. With comprehensive training and a strong, supportive team around you, youll quickly build confidence and specialist knowledge.

Key Responsibilities

Depending on the team youre posted to, you could be involved in the following activities:

• Making confident, high-quality decisions on how to best progress removal/deportation cases, having analysed evidence from a wide range of sources.
• Monitoring and progressing cases in a timely manner, ensuring actions taken are in line with Home Office policy, legislation and case law.
• Managing your own workload effectively in a busy and evolving environment, contributing to team goals and delivering professional and accurate
• Producing clear and professional formal letters and documentation to communicate case updates or decisions.
• Collaborating with a range of internal and external stakeholders including legal representatives, healthcare professionals, the police, probation and social services to progress cases efficiently and effectively and safeguard vulnerable individuals.
• Maintaining accurate case records using Microsoft Office tools, including Outlook, Word, Excel, SharePoint and MS Teams.
• For roles with line management responsibility, you will be required to lead the team to provide the best possible service to our customers and stakeholders, managing workflow effectively and supporting colleagues in their professional development.

Once in post you may be required to undertake a Caseworking role within a different team or teams (where possible, at your base location), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.

Working Pattern

This role is available on a full-time basis. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days / 22 hours per week due to business requirements, with some flexibility necessary during the initial training.

Training

You will receive full training and support to do the job. Training takes place initially in the virtual classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Please note, additional office attendance may be required during the initial training and induction period.

Information Session

To learn more about this role and how to apply, register for one of our free, optional live events. Click the date and time that suits you below.

Wednesday 24 June 18:00-19:00 - https://uk.meetandengage.com/amqgcram2

Thursday 25 June 12:00-13:00 - https://uk.meetandengage.com/amqgcwskd

Essential Criteria

• Ability to make effective decisions by analysing evidence from a wide range of sources.
• Able to manage your workload effectively, work collaboratively with others and contribute positively to team outcomes.
• Effective verbal and written English communication skills with excellent attention to detail.
• Able to build strong working relationships with a wide range of stakeholders using sound interpersonal skills.
• Able to adapt quickly to changes in priorities and/or processes, a commitment to continuous learning and skill development.
• Proficiency in Microsoft Office.

Desirable Criteria

The below criteria is desirable only. It will not be assessed throughout the recruitment process but will only be used in the event of tied interview scores.

• Previous experience of working within a caseworking function (150-word limit)