Incident Control and Business Continuity Manager

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We are seeking an experienced Incident Control and Business Continuity Manager to join our Estates Workplace Operation team in Portsmouth, Hampshire.

This critical role will oversee day-to-day Incident Control and Business Continuity readiness for our HM Government Hub site, ensuring all HMRC Lines of Business and Other Government Departments can effectively respond to incidents and recover operations swiftly.

This role is central to the Estates Workplace Operation team, with responsibility for maintaining resilience and safety across government estates.

The Government Hubs Incident Control and Business Continuity Manager ensure sites are prepared to respond immediately and effectively to incidents, and that business continuity plans are embedded across the region.

• Collaborate with Estates colleagues to ensure fire safety plans and emergency procedures for the Portsmouth Region meet all departmental and legal requirements.
• Determine and communicate evacuation routes before and during incidents, instructing the Incident Control Team to direct staff and visitors accordingly.
• Act as the lead during emergency situations, making critical decisions and ensuring instructions are followed to safeguard building occupants.
• Liaise with and support emergency services, making informed decisions based on real-time information.
• Lead the development and ongoing support of the incident team, including Incident Marshals and deputy ICOs, providing training as required.
• Oversee and resource counter-terrorism activities in line with departmental standards, working in partnership with the Regional Security Manager and Head of Counter Terrorism.
• Ensure all Lines of Business have comprehensive Business Continuity Plans (BCP), assisting in their development as necessary.
• Prepare for and lead local Business Continuity and Counter Terrorism exercises.
• Work with the Building Manager and Health and Safety Officer to prepare and maintain fire safety and emergency procedures.
• Work with HMRC Estates colleagues to gain the assurances required; that any Fire Risk Assessments or Occupied Building Risk Assessments action points are completed by the appropriate owners of those tasks.
• Collate and manage Personal Evacuation Plans (PEPs) for staff and visitors, integrating them into site evacuation procedures.
• Resolve issues related to emergency procedures, such as staffing for Incident Marshal roles or implementation of risk assessment recommendations.
• Conduct weekly building safety checks and address identified issues.
• Serve as a liaison with business area managers, occupiers, and external agents involved in emergency procedures.
• Ensure regular testing and documentation of fire alarm call points are conducted by service providers.
• Oversee bi-annual evacuation drills, ensuring realistic and effective arrangements.
• Report the status of emergency incidents to the Business Continuity Command and Control Team and provide timely updates.
• Provide guidance to all Other Government Departments within the building on incident control and business continuity matters.
• Monitor safe occupancy levels in collaboration with the Head of Estate.
• Work alongside the Regional Security Manager to assure senior management that staff and assets are adequately protected against terrorist threats and are trained to respond effectively to emergencies.
• Provide training to on-site suppliers supporting staff and visitors in the event of an emergency situation.
• Support the wider Workplace Operations team and carry out other tasks to contribute towards the day to day running of the Estate as directed by the Building Manager or Head of Estates.

The following skills, knowledge and experience are required for this role. Prospective candidates must be able to clearly demonstrate their capability in these areas during the application process:

• Responsibility and Organisation: The successful candidate will be highly responsible and able to work in a structured and organised manner, ensuring tasks are prioritised and completed efficiently.
• Stakeholder Engagement: Strong skills in engaging with stakeholders at all levels are essential. Candidates should be able to build effective working relationships, communicate clearly, and manage expectations in challenging situations.
• Incident Management Experience: Substantial, recent, and relevant experience in incident management is required. Candidates must be able to demonstrate their involvement in managing incidents, coordinating responses, and implementing solutions.
• Business Continuity Knowledge: Experience in business continuity planning and execution is essential. This includes developing, testing, and maintaining business continuity plans, as well as responding to disruptions and ensuring organisational resilience.
• Problem Solving and Decision Making: The ability to analyse complex situations, identify key issues, and make effective decisions under pressure is crucial for success in this role.
• Communication Skills: Excellent verbal and written communication skills are required, with the ability to convey information clearly and concisely to a variety of audiences.
• Attention to Detail: A keen eye for detail is necessary to ensure accuracy in incident records, reports, and business continuity documentation.