Internal Communications & Engagement Manager, SEO, Perm, Liverpool

• Do you thrive on helping organisations communicate clearly with staff during times of change?
• Want to play a leading role inspiring and engaging a workforce of 400+ colleagues?
• Ready to influence senior leaders and drive meaningful organisational impact?

As Internal Communications and Engagement lead for the Charity Commission, you will manage the internal communications function, playing a pivotal role in inspiring and engaging colleagues, helping to build a strong and high-performing organisation during a period of significant change.

You will act as a trusted advisor to senior leadership, including Director-level and above, providing expert counsel to shape strategic decision-making. You will provide strategic and reactive internal communications advice and constructive challenge to meet both planned and emerging needs. You will develop a strong sense of the mood of the organisation, using formal and informal insight, colleague feedback and channel data to shape creative and effective communication solutions through our established corporate channels.

Leading a small internal communications and engagement team, you will ensure the right messages reach colleagues through the right channels, in a consistent rhythm, while creating genuine opportunities for two-way dialogue. You will work collaboratively across the Commission to engage our growing organisation of over 400 colleagues with our strategy and priorities, ensuring people feel informed, included and able to contribute

Key Responsibilities:

• Lead the strategic development and continuous improvement of internal communication channels, including the intranet and organisation-wide Teams channels, maximising opportunities for two-way engagement and innovation.
• Ensure internal communications are embedded early in programme and project planning, identifying risks, impacts and mitigation strategies.
• Develop and deliver a consistent organisational approach to change communications, supporting senior leaders and programme teams to plan, deliver and evaluate effective engagement activity.
• Work with leaders and line managers to inform, engage and influence colleagues, ensuring communications support organisational performance, strategy and transformation priorities.
• Promote an inclusive and values-led culture by ensuring communications are accessible, engaging and reflective of the needs of all colleagues.
• Partner with People and Development colleagues and staff networks to support employee engagement and inclusion initiatives.
• Provide strategic internal communications advice during incidents and crises, supporting the organisation's crisis communications response arrangements.
• Use colleague feedback, survey results and communication analytics to evaluate impact, drive continuous improvement and share learning across the organisation.
• Ensure all internal communications comply with the Civil Service Code and relevant propriety, ethics and governance requirements.
• Lead and develop a small communications team, setting clear direction, managing performance and supporting professional development.
• Build strong relationships with senior leaders and stakeholders, acting as a trusted communications adviser on organisational change and transformation programmes.
• Ensure communications activity is joined up across channels and audiences, delivering clear, consistent and timely messaging.

Essential Criteria

Ability:

• Ability to influence and challenge senior stakeholders, providing credible strategic communications advice.
• Ability to translate complex information into clear, engaging and accessible communications for different audiences.
• Ability to develop communication and engagement approaches that drive understanding, commitment and behavioural change.
• Ability to prioritise competing demands, manage resources effectively and deliver high-quality outcomes in a fast-paced environment.
• Ability to use evidence, insight and evaluation to inform decision-making and drive continuous improvement.
• Ability to coach and support leaders and colleagues to improve their communication effectiveness.
• Ability to work collaboratively across teams and disciplines to achieve shared objectives.

Experience:

• Significant experience of leading internal communications and employee engagement activity within a complex organisation.
• Proven experience of developing and delivering internal communications strategies that support organisational change, transformation programmes or business priorities.
• Experience of applying change communications and engagement approaches to support large-scale organisational change.
• Experience of advising, influencing and building trusted relationships with senior leaders and stakeholders.
• Experience of leading, developing and line managing individuals or teams, including managing priorities and resources effectively.
• Experience of using colleague feedback, survey data, analytics and insight to shape communications activity and evaluate impact.
• Experience of contributing to or leading communications during incidents, crises or periods of organisational sensitivity.
• Experience of integrating internal and external communications activity to ensure consistent messaging and support organisational reputation during periods of change.

Technical:

• Strong knowledge of internal communications, employee engagement and change communications best practice.
• Strong understanding of communication planning, audience segmentation and channel management.
• Knowledge of organisational change methodologies and engagement techniques.
• Understanding of evaluation frameworks and the use of analytics to measure communications effectiveness.
• Excellent written and verbal communication skills, with the ability to adapt tone, style and content across a range of channels and audiences.
• Understanding of crisis and incident communications principles and their application within a complex organisational environment.