Lead Product Manager

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HMRC are committed to providing our people with an accommodating and accessible work environment which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work, providing a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making.

At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and 600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRCs Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

A Product Lead is responsible for leading a number of product teams within a business area to build and release digital products or services. Product Leads understand the business goals and the high-level user needs for different user groups across the services. Product Leads also understand the organisational and business area strategies and work with senior leaders and stakeholders to ensure the right types of products and services are being delivered to support the strategies. Product Leads also manage product managers, coach, or mentor them, and support the Head of Profession to build the capability amongst the product management profession.

This is an exciting opportunity to join HMRCs CDIO Chief Digital Product Office (CDPO) within the Customer Engagement Directorate.

You will play a key role in maintaining, enhancing and innovating products and services within Customer Engagement, at a time of significant transformation. You will be part of a fast-paced, high-profile team, working on complex and impactful digital services.

Key Responsibilities:

• Define and lead the vision, strategy, priorities and roadmap for a portfolio of digital services, ensuring alignment to transformation programme goals and organisational objectives.
• Provide strategic leadership across a programme or portfolio of digital products, driving prioritisation, governance and delivery to maximise value.
• Establish and oversee programme-level governance, reporting and agile frameworks, influencing senior stakeholders to shape delivery and decision-making.
• Lead the development of business cases, funding forecasts and delivery plans, defining a clear pipeline of future work across CDIO.
• Be accountable for product outcomes within a transformation programme, setting KPIs and performance measures to drive success.
• Lead, coach and develop Product Managers, working with the Head of Product on recruitment, retention, capability uplift and professional standards.
• Champion user-centred and agile ways of working across HMRC, collaborating with other professions and contributing to cross-government product communities.

Essential Criteria

• Recent experience within a similar role.
• Experience of leading the strategic direction and delivery of a portfolio of digital products or services, including prioritisation and managing dependencies to maximise value.
• Strong stakeholder engagement and influencing skills, with experience of building relationships, negotiating on complex issues and securing buy-in at senior levels.
• Experience of delivering outcomes in an agile, user-centred environment, including applying product management principles across the product lifecycle.
• Experience of setting, measuring and managing performance, using data and insight to track progress and inform decisions to optimise delivery.
• Experience of leading, coaching and developing multidisciplinary teams, including building capability and supporting professional development.
• Strong communication skills, with the ability to clearly articulate complex problems, present options and set direction to a range of audiences.

Desirable Criteria

• Managing financial budgets to deliver value.
• Experience of managing large teams.
• Working knowledge of ITIL v4.

Transitional Sites Information

If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance.