Library Enquiry Services Manager - HEO

The Welsh Governments Knowledge and Library Service provides information and research services to policy and legal teams based in multiple locations. The library collection comprises print and digital resources supporting the development of policy and legislation in Wales and includes the official publications archive. The Librarys print collection is held in Cardiff although most services such as training, literature searching and enquiries are provided remotely.

Following a retirement in the Welsh Government Knowledge & Library Services team, we are seeking an Enquiry Services Manager to deliver services to Welsh Governments policy and legal teams. The post currently line manages three librarians and task manages other team members, so experience of leading teams is essential. Youll be working alongside two other team leaders to allocate and share resources and prioritise work.

Reporting to the Head of Knowledge & Library Services, youll have day to day responsibility for managing the literature search and enquiry services and helping develop these to meet changing needs. Youll ensure customer satisfaction through effective monitoring of feedback and identify areas for improvement. Youll also be involved in helping develop and define our training offering. As subject matter expert, youll also provide professional advice to support the Head of Knowledge and Library Services and the Chief Librarian.

• Line and task management of librarians (EO) and library assistants.
• Advice, support and training to the information professionals undertaking literature searches to ensure that standards are met and maintained.
• Manage and develop the literature search service, including allocation of work, setting deadlines, and quality checking.
• Collection and analysis of statistics relating to customer experience and service delivery to inform developments.
• Manage the general enquiry service by maintaining staffing levels and developing mechanisms for knowledge sharing.
• Engagement with stakeholders, suppliers and professional groups
• Maintain an awareness of legislative developments as they relate to information and library management, including copyright, Re-use of Public Sector Information (RPSI), FoI Publication Scheme requirements and copyright.

This is an opportunity to develop experience at HEO level. Youll broaden and develop your knowledge of research in order to support your team and provide an effective, high-quality service to library users. Youll also develop your management skill set as you task and line manage the library team in collaboration with the other library managers. In this role youll develop an understanding of the work involved in developing government policy and will be making a contribution to the development of Welsh Government policy.

The postholder will represent Welsh Government in a number of professional networks. In addition to developing a wider awareness of professional issues, involvement in the wider Government Knowledge & Information Management network will develop awareness of the sector.