NCSC Customer Contact Advisors - North East

Imagine being part of a team that contributes to a high-performance culture, where your role contributes to the wider goals of your team, directorate and your organisation. In the last year as a Customer Contact Advisor in NCSC, you might have: 

• Provided a first line resolution for customers seeking advice or sharing information of concern. 
• Handled complex information and queries around emotional situations whilst dealing with a wide variety of customers. 
• Effectively identified, prioritised and responded appropriately to highly sensitive information of concern from potentially vulnerable and/or distressed individuals.

Youll work closely with others to deliver shared outcomes, In this role, youll: 

• Manage stakeholder relationships: Managing customer interactions in a compassionate, caring and professional way. 
• Take ownership: Maintaining organisational knowledge, awareness of recent activity within the health and social care sector. 
• Provide exceptional customer service: To a diverse customer group who contact CQC seeking advice or sharing information of concern via multiple channels. 

We will be looking for specific skills, knowledge and experience in your application form:  

• Excellent customer service skills: Show how your skills will enable you to deal with difficult, sensitive and sometimes distressing information. 
• Working collaboratively: Evidence how you have worked flexibly and collaboratively within a team to deliver high-volume, high-quality customer focused activity against performance targets. 
• Communication skills: Demonstrate written and verbal communication skills, whilst being able to adapt communication style to suit a varied audience.