On-Site IT Infrastructure Delivery Manager - North
- Civil Service
- Part Time
- Sacriston
- 42,665 - 46,765
Job Description
Job summary
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.
We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.
Find out more about DDTS:
Defra digital, data and technology blog
We are Government Digital and Data Candidate Information Pack V3 - 1
Job description
This role supports the delivery of the IT Accommodation Programme, collaborating closely with:
- The Defra Estates Programme to deliver IT requirements for office refurbishments and relocations
- Local Facilities teams on locally funded refurbishments and moves
- Business-as-Usual (BAU) technical teams to help resolve IT issues across sites
The post holder will have technical qualifications biased towards IT infrastructure and networking, though will be expected to deal with a wide range of situations. Providing expert technical knowledge and support for the team and undertake installation work and supervision of 3rd party suppliers on site essentially acting as the eyes and ears of the relevant IT Accommodation PM whilst on site during project implementation work. They will be expected to be actively involved in the work and will on occasion instruct supplier staff of the standard of work required.
Please be aware that the post undertakes work on site on a daily basis, so frequent travel is expected across the UK including regular overnight stays (including all week) and working out of hours including at weekends. The post holder is required to be able to lift and install equipment and have a full UK driving licence. Work can also involve being on building sites, so the post holder must be physically capable. A lease car will be made available for work purposes subject to relevant approvals.
Please note this post requires Security Check (SC) clearance. To gain (SC) clearance all applicants are required to have been a UK resident for a minimum of 5 years. If this requirement is not met, the individual will not be able to progress their application further.
Person specification
Responsibilities
During building work, coordinate the work of the ICT suppliers on site integrating delivery with other building (non-IT) trades on sites
Tracking delivery and reporting on progress to the relevant DDTS IT Accommodation Project Manager
Assuring the delivery of the ICT suppliers and ensuring a complete view of the work rather than individual silos view of the suppliers
Attend site surveys when new work is being developed to help scope out the work and determine requirements in conjunction with the relevant IT Accommodation PM
Identifying H&S issues within IT equipment rooms (comms room/ Distributed Server Rooms) and providing options for resolving and also implementing solutions
When required, undertake patching work, equipment removal/ installation, comms cabinets removals/ installation, tracing phone lines and wiring on DP (Distribution Points) through the direction of the relevant Project Manager or the Service Domain Lead.
Provide feedback to remote teams in fault investigating and fixing
Floor walking following user moves during projects to ensure users have access to their IT services as expected and resolving any issues found
Liaising with on-site users during IT installation work and being able to explain complex technical issues in Plain English
Skills and Experience
Working in a Government/ Public Agency delivering IT Infrastructure installation as part of Estates/ Facilities/ Accommodation projects across offices, depots, laboratories and dealing with Contractors, Project Managers and Facilities teams on site regarding IT infrastructure installations and operational activities
Stakeholder management negotiating skills, influencing skills - Dealing with non-technical end users and being able to explain IT technical issues in plain English. This ranges from end users to Exec Managers, internal technical resources and external suppliers.
Delivering and supervising the delivery of the IT in Accommodation (Estates) projects including translating Estates/ Property requirements into IT deliverables and ability to interpret architect drawings for the impact on the IT deliverables
LAN/WAN data /voice network configuration and support including fault finding and fixing
Structured cabling installation including patching according to patching schedules and development of patching schedules Cat6/Cat5/Cat5e voice and data integration
Technical solution designs including provision of technical documentation and review of technical documentation
Provision of plans for Communications room design and cabinet layouts conforming to a LAN standard throughout an organisation
Organising and supervising 3rd party suppliers on site including when on construction sites under CMD (Construction Management and Design) regulations and liaising with at least 8 non-IT suppliers to integrate the IT work with the wider building work
IT Communication (Distributed Server Room) room design
Commissioning the IT on new sites including testing ready for end users to move in
Installation of IT equipment LAN, WAPs, desktop IT and testing
Fibre and copper backbones between satellite communications rooms
Cat5e/Cat6 structured cabling for office areas
Cisco Core switches and access switches
Patching for data requirements at users desks
Troubleshooting technical problems either to resolve (either by themselves or in conjunction with remote engineers) or to provide solutions for later implementation
Working on construction sites and integrating IT work schedule with building trades
Desktop IT installation
Selection process
The Civil Service marks each element of the selection process on a merit basis. You can visit the gov.uk website for further information on the Civil Service rating scale.
Ensure you have tailored your CV and Personal Statement to the 'skills and experience' section of the job advert by providing examples on how you are suitable for the role using the STAR method .
Please ensure you demonstrate clearly, within your personal statement, how you meet these requirements, as the information you provide will form a key part when the panel is scoring your application.
For further information on STAR, you can check out our Hints and Tips document.
Application process
As part of the application process, you will be assessed on your experience . This will be evaluated by looking at your CV and personal statement, so please provide the following and ensure your experience is clearly demonstrated:
A CV
...
