Operational Resilience Manager
- Civil Service
- Full Time
- Edinburgh
- 62,114 - 77,232
Job Description
Job summary
About the Organisation
Registers of Scotland (RoS) manages 21 land, property and other legal registers which are a critical asset for the Scottish economy. They aim to provide the best public service for Scotland and are on a mission to make some of the oldest public land registers in the world into some of the most modern. You can get an idea of their mission and culture by viewing this short video: Registers of Scotland Promotional Video - YouTube
ww(w).youtube.com/watch?v=ku6olOJkSpU
Registers of Scotland (RoS) is an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Their full-stack teams design, architect, and build all our registration products in-house, and they work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity and develop with RoS through access to the latest data, software engineering and product delivery techniques.
What the Role Entails
As Operational Resilience Manager, you will lead the strategic development and delivery of resilience capability across Registers of Scotland, ensuring the organisation can continue to provide trusted, high-quality public services during disruption. You will strengthen resilience across digital services, registration operations, data services, estates and critical suppliers, safeguarding the integrity and availability of Scotlands land and property information. Working collaboratively with colleagues across Digital, Risk, Cyber and Business teams, as well as external partners, you will embed a culture of preparedness and ensure robust business continuity and recovery arrangements are in place and regularly tested. This is a unique opportunity to establish and lead a new resilience function, driving organisation-wide improvements in service uptime, recovery performance, supplier assurance and incident response. Your work will play a vital role in protecting the property market, maintaining citizen trust, and ensuring RoS can respond and recover quickly under any conditions.
Job description
What the Role Entails
As Operational Resilience Manager, you will lead the strategic development and delivery of resilience capability across Registers of Scotland, ensuring the organisation can continue to provide trusted, high-quality public services during disruption. You will strengthen resilience across digital services, registration operations, data services, estates and critical suppliers, safeguarding the integrity and availability of Scotlands land and property information. Working collaboratively with colleagues across Digital, Risk, Cyber and Business teams, as well as external partners, you will embed a culture of preparedness and ensure robust business continuity and recovery arrangements are in place and regularly tested. This is a unique opportunity to establish and lead a new resilience function, driving organisation-wide improvements in service uptime, recovery performance, supplier assurance and incident response. Your work will play a vital role in protecting the property market, maintaining citizen trust, and ensuring RoS can respond and recover quickly under any conditions.
In this role you will:
- Lead the development and delivery of an organisation-wide operational resilience strategy
- Identify, map, and manage business-critical services and their dependencies
- Own and maintain Business Continuity Plans (BCPs) and service recovery playbooks, ensuring compliance with ISO 22301 and Scottish Government expectations
- Coordinate and deliver scenario testing and exercises (table-top, simulation, live), embedding lessons learned to strengthen service continuity.
- Establish and drive resilience governance forums and stakeholder engagement
- Collaborate across digital, cyber, risk, operations, and external partners to embed resilience practices
- Provide oversight of business continuity, disaster recovery, and service resilience planning
- Coordinate and deliver scenario testing (e.g. cyber incidents, supplier failures) and embed improvements
- Support or lead response activities during major incidents and drive post-incident reviews
- Produce reporting for senior leadership on resilience posture, risks, and performance
- Maintain resilience frameworks aligned to recognised standards and governance expectations
- Drive continuous improvement in resilience capability, supplier assurance, and recovery performance
Person specification
Technical:
We will assess you against the following Experience and Technical skills during the application and assessment process
- Develop, operate, and embed operational resilience, business continuity, incident management, and digital service operations.
- Align resilience, continuity, and recovery practices with relevant standards, including ISO 22301 and the NCSC Cyber Assessment Framework.
- Own and maintain Business Continuity Plans (BCPs) and service recovery playbooks, ensuring compliance with ISO 22301 and Scottish Government expectations.
- Coordinate and deliver scenario testing and exercises (table-top, simulation, live), embedding lessons learned to strengthen service continuity.
- Act as a key member of the Incident Management Team during major incidents or disruptions.
- Hold professional qualifications or training in business continuity, disaster recovery, or resilience (e.g., CBCI/MBCI), ITIL Foundation or higher, ISO 22301 Lead Implementer/Auditor, or training in incident command/emergency response frameworks (gold/silver/bronze).
Experience:
- Experience developing, operating and embedding operational resilience, business continuity, incident management or digital service operations (not solely providing support).
- Experience working within cloud-first or complex digital environments, such as Infrastructure as Code, microservices architectures, automated deployments, cloud-native or hybrid/on-premises services.
- Experience coordinating and delivering strategically focused scenario testing and exercising, business continuity or disruption recovery activities, and embedding lessons learned into service improvements.
- Experience managing third-party and supply-chain resilience, including mapping dependencies beyond immediate teams or business units.
- Demonstrated experience leading or coordinating responses to major service incidents or operational disruptions.
- Experience working with audits, risk assurance or governance groups, providing evidence and assurance on resilience or service performance.
Behaviours
At application stage, you will be scored against the bolded Behaviours and against all Behaviours for the assessment:
- Making Effective Decisions strategy, risk assessment, incident leadership.
- Managing a Quality Service delivering high-quality, trusted services and assurance.
- Leadership embedding culture, influencing senior stakeholders, leading multi-disciplinary teams.
