Pensions Administrator

About us

MI5 keeps the country safe from serious threats like terrorism and attempts by states to harm the UK, its people and way of life. We carry out investigations by obtaining, analysing and assessing intelligence, and then work with a range of partners, including MI6 and GCHQ to disrupt these threats. Through our protective security arm, we provide advice and guidance to government, businesses and other organisations about how to keep themselves safe. A role in MI5 means youll do unique and challenging work in a supportive and encouraging environment, making a real difference to UK national security.

Flexible working: due to the sensitive nature of the work, this is an office-based role with little to no opportunities for home working. We recognise the importance of a good work-life balance and offer part-time and compressed hours, with flexibility around start and finish times.

The role

As a Pensions Administrator, youll be part of the team overseeing pensions for colleagues across MI5 and MI6. Youll answer enquiries, provide guidance and work with current and past MI5 and MI6 staff to keep them updated on pension matters. And youll do it all as part of a welcoming, supportive workplace thats committed to helping you fulfil your potential.

Youll bring an existing knowledge of HR, pensions or payroll to the team and take responsibility for a variety of tasks. You might be completing all processes related to pensions including calculations, updating records and filing personal information compliantly. With your attention to detail, youll be trusted with sensitive information and work efficiently whilst adhering to legal obligations.

Youll establish your place in a growing department and regularly collaborate with teams across Policy, Payroll and HR. And youll get the chance to take on individual project work to help with your own development. Please note that whilst there are no line management responsibilities in this role, you will act as a mentor to junior staff. Whether youre providing advice and guidance or meeting deadlines, youll provide a reliable service across MI5 and MI6 that ensures pensions are secure and properly managed.

About you

Youll have a minimum of 1 years experience in a pensions role. This will be supported by a minimum of 2 GCSEs at Grade 4/C or above in mathematics and English language (or an equivalent Level 2 qualification), and proficiency with IT. And of course, youll be comfortable working with numbers and have confident maths and calculation skills.

Organised and able to balance multiple tasks at once, youll also be customer-focused, collaborative and an effective communicator. Youll be taking queries by phone or email and will be required to answer colleague questions with clarity. Plus, youll have experience handling complaints and difficult conversations. Importantly, youll have a passion for pensions and be excited about the chance to contribute to MI5 and MI6s work.

Training and development

When you join, youll be assigned a dedicated buddy to help you settle in and get on-the-job training from our pension specialists. Plus, youll have access to internal training courses available from any of the UKs Intelligence Services, as well as access to internal communities, support networks, and mentors.

And if youre interested, youll also get the option to gain a CIPD or similar pension accreditation (subject to places). Well provide you with study leave and funding to do it, along with plenty of internal support to help your learning.

Youll be expected to stay within Pensions for your first 4 years, after which time, youll be able to apply for roles across the organisation.