Performance Analyst

Do you enjoy working with data and are you an experienced user of Excel and Power BI?

Are you organised and can work at pace to deliver quality outcomes to tight deadlines?

Have you got good communication skills and have experience presenting and adapting to your audience?

If so, wed love to hear from you!

We are seeking a detail-oriented and analytical Performance Analyst to join our team. In this role, you will play a pivotal part in shaping the way we understand and utilise DVLA data. By providing robust data sources, insightful analysis, and comprehensive reports, you will empower data-driven decision-making and enhance DVLAs business services and processes.

You will take the lead in building and maintaining databases that enable the segmentation and analysis of customer data by type, behaviours, and trends. By incorporating social, demographic, and geographical insights, you will deepen our understanding of key customer attributes. Your work will facilitate the development of evidence-based strategies that improve operational efficiency and customer experiences.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the Kings birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA

Provide robust data sources and analysis, including reports, using DVLA data segmented by customer type, behaviours and trends. Build databases and data sources that help identify further attributes of trends, including social, demographic and geographical analysis of key segments. Provide robust, statistically valid evidence to support decision-making and the improvement of DVLA's business services and processes. Support Customer Insight in identifying key customer types and segments to inform customer research and support DVLA's operational areas through the delivery of bespoke reports and dashboards. This role is undertaken in a people focussed environment that champions recognition, involvement, development and support for all, and is performed in line with Civil Service values.

Your responsibilities will include, but arent limited to:

• Interpret, understand and gather business requirements to source relevant datasets from internal and external data holders.
• Analyse raw data extracted from DVLA systems, or build databases, to identify trends and provide robust evidence for development and decision-making.
• Deliver accurate and timely reports using relevant tools and software.
• Engage with stakeholders on the specification of agreed projects.

For further information on the role, please read the role profilewhich is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

To be successful in this role you will need to have the following experience:

• Proficient in Excel and Power BI, with a track record of producing high-quality, accurate reports and insightful analysis.
• Experience organising and prioritising tasks effectively to consistently meet deadlines.
• Experience engaging with diverse stakeholders, including effectively conveying technical information to non-technical audiences.

Additional Information

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services. Please watch the video below for further information:

https://www.youtube.com/watch?v=gkR_okX2T1U

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week, over 5 days.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

We welcome applications from candidates who can speak Welsh and English. Welsh language skills would be useful in this role, but it is not an assessment criterion so it wont put you at any disadvantage during recruitment if you arent a Welsh speaker. Please note that the assessment process will be held in English.