Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC.
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At HMRC, we are already one of the most digitally advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and 600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.
HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRCs Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.
Successful candidates will work within CDIO Business Tax, supporting the Intermediaries area. The team provides a single, coherent product view of intermediary-facing live services, change demand and forward roadmaps within CDIO. Working closely with Service Owners, tax regime owners, policy, operational and digital delivery teams, Product Managers will help shape, prioritise and prepare intermediary-impacting initiatives before they enter delivery. The role supports effective governance, visibility of dependencies and alignment to agreed standards, helping ensure change is safe, coherent and ready to progress.
Job description
A Product Manager is responsible for supporting a product team to shape, build and release digital products or features. Product Managers understand the business goals, the user needs for the service, and the different options for how to build and scope the digital product according to those needs. Product Managers at HMRC can make use of learning and development opportunities to continue developing their product management skills. Product Managers at HMRC follow the Government Digital and Data (GDaD) capability framework and career paths.
Person specification
- Set the product vision, strategy and scope: Define how the product will work to support the organisation or services goals and set the scope for what the product will initially do as an MVP, to how it will continually improve as organisational priorities, user needs, evidence and dependencies change for a large product or service. In this role, this may include discovery and early shaping activity for intermediary-facing products, services or initiatives before they enter delivery.
Successful candidates will be supported to develop their career within the Product Management profession, including potential progression into other Product Management roles, Lead Product Manager roles, or broader digital and service leadership roles.
Essential Criteria
Candidates should be able to demonstrate:
- Experience of using qualitative or quantitative evidence, such as user research, customer feedback, service metrics or operational insight, to understand problems and inform product decisions.
Experience of building and maintaining positive stakeholder relationships, including working with stakeholders to understand priorities, manage differing views and secure buy-in for product direction, roadmaps or plans.Experience of understanding problems within a service, product or process, and working with others to identify practical, user-centred and outcome-focused solutions.Experience of prioritising work based on value, user need, risk and organisational priorities, including gaining stakeholder agreement for associated plans, roadmaps or delivery approaches.Experience of leading or supporting a product, project or service-related initiative to achieve its stated outcomes.Ability to collaborate with other professions and specialist skill sets, such as user research, service design, business analysis, delivery, policy, operations or software engineering, to shape products or services.Ability to understand how success should be measured and tracked for a product, service, project or process change, and to use insight to support continuous improvement.Desirable Criteria
It would be beneficial if candidates can demonstrate:
- Experience of working in a service-oriented product environment, including shaping or coordinating change across multiple teams, services or business areas, and working with Service Owners or equivalent roles to align priorities, dependencies and readiness for delivery.
Experience of working with intermediary-facing, agent-facing, third-party, software integration, tax, financial, data or similarly complex digital services.Knowledge of user research, service design, interaction design or software engineering practices, and how these can be applied to design and improve digital products and services.Transitional Sites
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These sites are:
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
You will be given more information about what this means at the job offer stage
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance.
